Systems Administrator

SSI is seeking a Systems Administrator to join our regional team in Jacksonville, FL!  

DUTIES AND RESPONSIBILITIES:

• Provide system administration support to various project areas including ELMR, regional and installation level security, RDC E911 dispatch.
• Assist in testing and deployment of new applications and systems
• Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
• Utilize ITIL best practices to enhance and optimize the services provided to end users.
• Participate in the implementation of an enterprise knowledge base and knowledge management best practices.
• Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
• Resolve customer issues effectively or escalate them to appropriate support tiers.
• Work with management in assessing staff performance/reviews/changes.
• Assist in the professional and technical development of the team
• Other Duties as Assigned in assisting with project oversight.

• Clearance: Secret
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
• Required Education: Bachelor’s degree or equivalent, including consideration of vendor certification in the technology being applied.
• Required Experience: 7 or more years of professional experience supporting PC hardware and software systems.
• Administrative experience in day-to-day operational maintenance, support, and upgrades to hardware, software, and operating systems in a Microsoft Windows Server Environment; must be proficient with Microsoft’s Windows Server.
• Preferred Experience: 5+ years of SysAdmin experience with DOD or IC (DIA), especially with P2P solutions.
• Certification: DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP, Microsoft Certified Solutions Expert (MCSE), HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities

SSI is committed to non-discrimination and equal employment opportunity.  All qualified applicants will receive consideration for employment without discrimination based on disability, protected veteran status or any other characteristics protected by law.

SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including: Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.