Systems Administrator

Oregon Coast Bank is seeking a highly motivated System Administrator to support and maintain the bank's technology infrastructure while delivering exceptional service to internal customers. This position serves as a key technical resource within the IT department and bridges the gap between frontline help desk support and advanced systems engineering.

The ideal candidate combines strong technical skills with excellent communication, documentation, and customer service abilities.

Essential Duties and Responsibilities

Infrastructure & Systems Administration

• Administer and support Windows Server environments.
• Manage Active Directory, Group Policy, DNS, DHCP, file services, and related infrastructure.
• Maintain Microsoft 365 services, including Exchange Online, Teams, Intune, and Entra ID.
• Administer virtual server environments and associated infrastructure.
• Assist with storage, backup, disaster recovery, and business continuity solutions.
• Monitor system performance, capacity, and availability and proactively resolve issues.
• Perform server maintenance, upgrades, patching, and lifecycle management.
• Maintain accurate system configurations and technical documentation.

Technical Support

• Provide Tier 2 and Tier 3 support for escalated service desk issues.
• Provide backup Tier 1 support
• Troubleshoot hardware, software, network, and system-related problems.
• Work directly with employees to resolve technology issues in a professional and timely manner.
• Assist with onboarding and offboarding activities, including account provisioning and equipment deployment.
• Mentor help desk personnel and provide technical guidance when appropriate.

Cybersecurity & Compliance

• Support cybersecurity monitoring, vulnerability management, and remediation efforts.
• Assist with endpoint security administration and security tool management.
• Participate in incident response activities and security investigations.
• Ensure systems are configured and maintained in accordance with bank policies and regulatory expectations.
• Support internal, external, and regulatory audits.
• Assist with maintaining IT procedures, standards, and security documentation.

Network & Infrastructure Support

• Assist with administration and troubleshooting of network infrastructure, including switches, wireless networking, VPN connectivity, and firewalls.
• Support telecommunications and voice systems.
• Coordinate with vendors and service providers during system implementations and troubleshooting efforts.
• Participate in infrastructure projects and technology upgrades.

Backup & Disaster Recovery

• Monitor backup operations and investigate failures.
• Perform restoration testing and validation activities.
• Participate in disaster recovery exercises and business continuity planning.
• Maintain documentation related to recovery processes and procedures.

Project Participation

• Assist with implementation of new technologies and system upgrades.
• Support branch technology deployments, acquisitions, conversions, and integration activities.
• Research and recommend technology improvements that increase operational efficiency, reliability, and security.

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Qualifications

Required

• Three years of experience administering enterprise IT systems.
• Experience with Microsoft Windows Server environments.
• Experience supporting Microsoft 365 and Active Directory.
• Experience troubleshooting business-critical technology systems.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work independently.

Preferred

• Experience in banking, financial services, or other regulated industries.
• Experience with virtualization platforms.
• Experience with enterprise backup and disaster recovery systems.
• Experience with endpoint management and security platforms.
• Experience administering Microsoft Entra ID and Intune.
• Experience with PowerShell scripting and automation.
• Experience supporting cybersecurity initiatives and vulnerability management.

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Technical Knowledge

The ideal candidate will possess working knowledge of many of the following technologies:

• Microsoft Windows Server
• Microsoft 365
• Exchange Online
• Microsoft Teams
• SharePoint Online
• Entra ID (Azure AD)
• Active Directory
• Group Policy
• Intune
• PowerShell
• VMware
• Enterprise backup systems
• Endpoint security solutions
• Networking fundamentals
• DNS / DHCP
• Storage platforms
• Multi-factor authentication systems
• Remote access technologies
• System monitoring tools

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Competencies

• Technical troubleshooting and problem solving
• Customer service and relationship building
• Attention to detail
• Communication and collaboration
• Documentation and knowledge sharing
• Time management and prioritization
• Continuous learning
• Accountability and ownership
• Security awareness
• Professionalism and integrity

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Working Conditions

• Primarily office-based environment.
• Occasional travel between branch and administrative locations may be required.
• Ability to work outside normal business hours during system upgrades, emergencies, or critical incidents.

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Physical Requirements

The physical demands described here are representative of those necessary to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regular use of computers and technology equipment.
• Ability to sit for extended periods.
• Occasional lifting of computers, monitors, and technology equipment up to 50 pounds.
• Valid driver’s license and the ability to travel between facilities as needed.