Systems Administrator

This role exists in the Corporate Technology team, specifically in the Enterprise Transformation Office IT team. This team owns the development and business change software including Rally, Jira/Jira Service Management, and eventually Planview PPM tool. The team is looking for a system administrator for the newly procured Planview PPM tool. This role will be involved in the design and initial rollout of the tool along with the vendor and business partners this year and further across the firm in the future. Reporting to the Lead Business Analyst of Enterprise Transformation IT, you will support configuration and design of the tool throughout initial deployment and eventually production support as the tool goes live to the firm.

Overview
In this role, you will act as the main interface between technology infrastructure and a specific business/functional area. Incumbents help define business requirements, build application, and process specifications, coordinate with delivery teams, and ensure that work is prioritized by business value and in alignment with the overarching business and technical strategies. Incumbents will be involved in the writing of technical materials/documentation. You will be required to transform sometimes ambiguous functional requirements into specific technical requirements and work with the business to solve complex business problems with users from across the organization in technology and business roles and suggest viable solutions.

Role summary and job responsibilities:

Accountability for work of self and sometimes others, provides process and standards advice in area of specialty
Responsible for creating/maintaining system documentation and best practices.
Comfortable working independently
Defining complex or enterprise-wise business needs for new and/or enhanced products, services, or optimized business processes
Working closely and develops relationships with a variety of senior level internal and external business partners to ensure that all business requirements are understood, documented, and met

Ensuring a lean-agile mind-set is applied to work projects
Working on initiatives of moderate complexity, size and impact
Ability to breakdown complex or vague problems and steps through them in a rational way
Able to evolve a decision as new information is gained
Finding opportunities for process improvements
Assisting in implementation of new processes as technologies, risks, and methodologies evolve
Displaying dedication to helping team members/makes suggestions to improve practices
Assist end users with functional issues or questions.
Manage changes to existing configured screens or fields. Add configured screens/fields.
Manage changes to dashboards, tiles, portlets
Gather requirements, analyze, and make recommendation for product updates to current vision.
Assist in creation/revision/execution of test plans, functional testing or application testing during rollout.
Support design of integrations from PPM tool to other applications in HR (Workday), Accounting (Oracle Financials), and Development (Rally/Jira)
Willingness to take required training from Planview to become a certified admin.
Administer users including grants, roles, etc.

Business knowledge
Working knowledge of Agile and Waterfall Project Management and best practices
You demonstrate knowledge of product/flows within the domain supported
You articulate business needs and translate them into technology solutions
Your decisions show a focus on current and future business priorities, together with fiscal responsibility

Typically, 5+ years in a technical business analysis, system admin, or development role for a project management or change management software
Identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/ remediation
Knows the latest best-of-breed technologies
Communicate technical concepts to non-technical audiences using multiple forms such as verbal and written
Demonstrate proficient understanding in multiple technologies/ applications
Identify impacts across teams and coordinate across senior levels to manage dependencies and potentially competing priorities
Proficient in using Power BI to gather data from sources and create reports
SQL proficiency intermediate to advanced
A solid (or developing) understanding of how organizations manage work and resources and a thorough understanding of the processes and methodologies supporting organizations management practices.

Preferred Experience:
Experience with Planview Project or Agile place or other Project Portfolio Management software (i.e. Clarity, ServiceNow, Apptio)
Experience with Jira Cloud, Jira Service Management, and Rally a plus