Systems Administrator III

What this Job Entails:

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.

Scope:
Resolves a wide range of issues in creative ways

Seasoned, experienced professional with a full understanding of their specialty

Works on problems of a diverse scope

Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

Monitor ticket queue and IM channels

Monitor and participate in managing systems and infrastructure

Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.

Manage and resolve troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary

Maintain contact with 3rd parties and represent the assigned team in a professional and courteous manner which complies with clients' vendor code of conduct.

Provide out of business hours support for any scheduled time sensitive upgrades

Provide 24/7 on-call support for critical system's outages

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor's degree (B.S/B.A) from four-college or university and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience

Networks with senior internal and external personnel in own area of expertise

Demonstrates good judgment in selecting methods and techniques for obtaining solutions

Comfortable with building and managing various servers

Experience with networking management, configurations and changes

Experience with systems and networking troubleshooting to identify the root cause and fixes

Knowledgeable about ticket systems and follow processes

Strong communication and writing skills

Preferred Qualifications:

Automation and scripting experience

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range
$41.20 - $65.05 USD (Hourly)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya

offers comprehensive

b

enefits to all Regular, Full-Time Employees,

including:

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law