Systems Administrator III (Secret)

Primary Responsibilities:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
  


• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
  


• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues and escalating application problems to vendor, as necessary.
  


• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
  


• Perform server administration tasks (ex: user/group, security permissions, group policies); research event-log warnings and errors; and monitor resources to ensure that systems architecturecomponents work together seamlessly.
  


• Monitor device health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.
  


• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, phones, security updates; support internet, intranet, LANs, WANs, and network segments.
  


• Assist with troubleshooting to identify root cause, and provide technical support when needed.
  


• Perform routine and scheduled audits of all systems, including backups.
  


• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
  


• Provides technical support for new system validations and change management efforts.
  


• Install and configure local area networks (LANs), wide area networks (WANs), and network segments and servers, such as file servers, VPN gateways, and intrusion detection systems.
  


• Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
  


• Interacting with customers and senior managers, globally to handle service inquiries and problems.
  


• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  


• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
  


• Mentor junior team members.
  


• Update operations and maintenance documentation for 24/7/365 personnel.
  


• Support operations across multiple geographic locations.
  

Clearance:

• US Citizenship is required.
  


• An active Secret clearance is required for this position.
  

Basic Qualifications:

• The candidate must have a BS and 4+ years of prior relevant experience or Master with 2+ years of prior relevant experience.
  


• Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNASecurity,
  


• GSEC, or SSCP).
  


• Strong knowledge of systems and networking software, hardware, and networking protocols.
  


• Working knowledge of virtualization, VMWare, or equivalent.
  


• Expert knowledge of security, storage, data protection, and disaster recovery protocols.
  


• Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP.
  


• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
  


• Experience in multiple OS platforms with strong emphasis on Linux (CentOS, Red Hat, Ubuntu), Mac OS X and Windows
  


• systems.
  


• In-depth knowledge of the TCP / IP protocol suite, security architecture, securing and hardening Operating Systems,
  


• Networks, Databases and Applications.
  


• Experience with Tier 2 system administration.
  


• Experience with Scripting/Automation.
  


• Experience with server patch management methodologies Strong oral and written communications skills.
  


• Track record of working effectively within a team, and support to peers toward improved processes and results.
  


• Experience with support ticket management systems.
  

Desired Skills/Qualifications

• Experience operating/maintaining NMS systems to include operation, daily maintenance and capability enhancement.