Systems Administrator (Internal)

 The Systems Administrator will serve as the senior resource for all clinical applications, including application support, project management, ongoing education, and end-user assistance. This position will ensure that the Electronic Health Record (EHR) system is utilized effectively and efficiently and that staff in Medical, Dental, Behavioral Health, and Administration are able to use the system competently through regular and ongoing training. Responsibilities include training new employees, configuring and developing applications, and conducting training programs for new workflows and updates to existing applications. The Systems Administrator will also work with senior leadership and other IT resources to ensure that systems meet all regulatory requirements and coordinate with vendors to facilitate system updates and improvements.

The Systems Administrator will assist the IT Director with BRHC’s servers, networks, computer systems, project management, and other assigned tasks. This includes managing resources across the organization’s local and wide area networks and developing project plans for the implementation and maintenance of network systems to ensure high availability.

In addition, the Systems Administrator will assist with general IT help desk duties, including desktop support, account support, general application support, and IT projects as assigned. The position will provide advanced staff training and education, as well as one-on-one system education for new hires. Limited and occasional after-hours work and on-call support will also be required.

QUALIFICATIONS NEEDED FOR POSITION:

Experience and Skill Requirements: The following experience and skills are considered essential:

• Associate's Degree in related field with 2+ years field experience in technological and administrative management, including experience in the procurement and auditing data and voice services, equipment and support.
• Must be able to communicate and train individuals on moderately complex computer software functions.
• A minimum of two years of demonstrated experience with network hardware and software as a systems administrator/level II IT help desk experience required.
• Excellent interpersonal skills with demonstrated ability to partner with internal customers and guide them through challenging projects.
• Demonstrated proficiency in enterprise systems management, including Windows Server and workstations, MS 365, and network management software.
• Ability to handle multiple tasks, set appropriate priorities and accomplish moderately complex assignments in a thorough and timely manner.
• Demonstrated ability to manage time and set priories.
• Ability to work independently with little supervision.

Education Requirements: The following education requirements are considered essential:

• Associate's Degree in Computer Science, Healthcare, or related area, or the equivalent in related education and/or experience, required.
• Advanced training and knowledge in the use of computer-generated spreadsheets, including Microsoft Excel.