Systems Analyst

Req ID: RQ169135

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Systems Analysis

Skills:

Agile Methodology,Business,Technical Issues

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT’s DOJ/OJP team is looking for a dynamic Systems Analyst to join our agile Tier 3 Operational Support team for a Pega based grant case management system. As a Systems Analyst, you will provide user support and customer service on company supported computer applications and platforms. You will troubleshoot problems, advise on the appropriate action, and translate those problems into requirements for your agile development team members.

Job Description: This position requires the employee to use their excellent customer service and technical skills to quickly and patiently respond to end users and internal users for a web-based application using the ServiceNow ticketing system and Azure DevOps requirements management tool. The employee will apply their trouble shooting skills to resolve customer's technical issues, interface with internal teams to resolve problems, and investigate detailed agency cases. This position requires the employee to interface not only with external customers but internal federal points of contact, the system developers as well as manage the day-to-day efforts of the escalated service desk team. The employee will become proficient in the client’s system and be able to translate customer problems into bugs and enhancements for the development team. Daily collaboration with other operational support and agile development team members will occur to fully support the OJP client.

Required Qualifications:

Excellent written and oral communication skills and the ability to work with all levels of management and technical personnel.

Experience with ServiceNow or similar service desk ticketing systems.

History of working with large enterprise level applications.

A track record of delivery in challenging, face-paced environments.

Agile team experience

BS or equivalent + 3 yrs related experience.

Desired Qualifications:

Experience with Microsoft Azure DevOps

Business analyst experience with working on Web based applications.

Knowledge of Pega platform and/or Pega Business Analyst Certifications

Contract Requirements:

Contract Requires US Citizenship

Must be able to obtain and maintain an Agency specific Public Trust clearance

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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