Systems Analyst II

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.

Position: Systems Analyst II

Location: Columbus, GA 31908

Duration: 9 Months

Job Type: Contract

Work Type: Onsite

Job Summary:

Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.

Provide onsite desktop support for customers located within assigned locations.

Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.

Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.

Install & support network devices providing business critical service

Perform end user data back-up and recovery ensuring attention to detail

Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.

Open/document/track problem tickets escalating to appropriate workgroups when required.

Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.

Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

Tek Wissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.