Systems and Network Engineer

POSITION SUMMARY

Systems and Network Engineer is a hands-on technical role responsible for maintaining and improving Trean’s technology environment to support day-to-day operations. The position combines infrastructure engineering with advanced technical support to help ensure systems and services remain secure, reliable, and available to the business.

The role works closely with end users, internal IT teams, business stakeholders, technology vendors, and service providers to resolve complex technical issues, deliver infrastructure projects, and drive ongoing technology improvements.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

• Administer, maintain, patch, and upgrade Trean’s server, network, cloud, and related infrastructure technologies.
• Administer and support Microsoft Azure, Microsoft 365, Entra ID, and related cloud, identity, collaboration, and endpoint technologies.
• Monitor infrastructure performance and availability, troubleshoot complex technical issues, and perform root cause analysis.
• Maintain secure infrastructure configurations, remediate vulnerabilities, and support security, access management, audit, and compliance activities.
• Support backup, data recovery, and disaster recovery activities, including scheduled recovery testing.
• Plan and implement infrastructure projects, upgrades, migrations, and technology improvements.
• Use PowerShell and automation to improve infrastructure administration and operational efficiency and apply AI technologies such as Microsoft Copilot where they can improve IT operations and service delivery.
• Maintain accurate infrastructure documentation, including configurations, diagrams, inventories, procedures, and system changes.
• Work directly with end users and collaborate with IT staff, business stakeholders, vendors, and service providers to resolve technical issues and support business needs.
• Participate in scheduled maintenance and after-hours or on-call support as required.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in information technology or a related field, or equivalent relevant professional experience.
• Five or more years of hands-on experience supporting enterprise systems, networks, cloud services, or related infrastructure.
• Experience administering Windows Server, Microsoft Azure and Microsoft 365 services, enterprise networking, virtualization, and backup and recovery technologies.
• Experience configuring and troubleshooting switching, VLANs, firewalls, wireless networking, VPNs, and related network technologies.
• Working knowledge of Microsoft Entra ID, identity and access management, endpoint management, and data protection technologies.
• Working knowledge of infrastructure security, vulnerability remediation, patch management, backup, and disaster recovery practices.
• Experience implementing infrastructure upgrades, migrations, and system changes in production environments.
• Strong troubleshooting, analytical, problem-solving, and technical documentation skills.
• Ability to manage day-to-day operational responsibilities and technical projects with limited supervision.
• Demonstrated commitment to continual learning and professional growth, with a Driver mentality focused on initiative, adaptability, and continuous improvement.
• Strong written and verbal communication skills and the ability to work effectively with technical teams, end users, business stakeholders, vendors, and service providers.

CORE TECHNICAL COMPETENCIES

• Microsoft Cloud and Productivity: Azure, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, and Purview.
• Systems and Infrastructure: Windows Server, virtualization, systems administration, infrastructure monitoring, and performance management.
• Networking: Switching, VLANs, network segmentation, enterprise firewalls, wireless networking, VPNs, remote connectivity, monitoring, and troubleshooting.
• Infrastructure Security: Secure system and network configuration, vulnerability remediation, authentication, access controls, logging, and monitoring.
• Backup and Recovery: Backup, restoration, disaster recovery, and business continuity technologies.
• Automation and AI: PowerShell, scripting, automation, Microsoft Copilot, Copilot Studio, and practical application of AI technologies.
• IT Operations: Change management, inventory and asset management, technical documentation, and infrastructure support processes.

PREFERRED QUALIFICATIONS

• Experience supporting hybrid infrastructure across on-premises and cloud environments, including geographically distributed locations and remote users.
• Experience working in a regulated or security-focused environment with established security, change management, and compliance requirements.
• Experience evaluating and applying AI technologies, including Microsoft Copilot, to improve IT operations and service delivery.
• Experience leading or serving in a key technical role on infrastructure upgrades, migrations, and modernization initiatives.