Systems & Technology Coordinator

We are hiring a Systems & Technology Coordinator to manage and support the day-to-day execution of our technology stack across a growing franchise system.

This role is responsible for ensuring systems are implemented correctly, used consistently, and functioning properly across all locations.

This is an execution-focused role responsible for supporting franchisees, maintaining system integrity, and improving operational efficiency.

What You’ll Do

• Manage POS, Qvinci, Delightree, and Google Workspace
• Ensure systems are set up and functioning across locations
• Support users with setup, permissions, and troubleshooting
• Serve as primary contact for system issues
• Configure systems for new openings, promotions, and updates
• Ensure consistency across locations
• Train franchisees on system usage
• Create SOPs to reduce repeat issues
• Ensure clean data across systems
• Work with vendors on integrations
• Communicate with vendors and resolve issues
• Reduce manual workarounds
• Improve system adoption

Qualifications

• Experience with POS, CRM, or similar systems
• Strong organization and problem-solving skills
• Ability to troubleshoot efficiently
• Strong communication skills
• Experience building SOPs or training others

Who This Role Is For

• Highly organized and detail-oriented
• Enjoys solving problems
• Comfortable working with multiple systems

What This Role Is Not For

• Someone who prefers building systems versus managing them
• Someone disorganized or reactive
• Someone who avoids repetitive support work

Reality Check
Franchisees will enter data incorrectly, misuse systems, and ask repeat questions.

Your job is to fix issues, train users, and build systems that reduce repeat problems.

If you are not comfortable solving repetitive problems and enforcing system usage, this role will not be a fit.