Systems Engineer I - Operations Support

Overview
About Us

Daifuku is the nation’s leading independent, U.S.‐based provider of intelligent material handling systems. With hundreds of engineers in‐house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading‐edge conveyor and sortation systems, voice and light‐directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.

If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.

Position Summary

The System Operations team provides our clients IT and first-level troubleshooting expertise for project Go-Live, ramp up, and stabilization. It consists of well-rounded employees who can accurately assess and facilitate solutions for onsite issues,

Responsibilities

Troubleshoots first level issues onsite and facilitates solutions for second and third level issues.

Finds applicable data, through SQL queries/software applications/server logs, to solve and/or support solutions/customer issues.

Collaborate with customers to enable the successful operation of our automated solutions in their facilities

Assists in writing site-specific documentation, such as failover processes, startup scripts, or change request ideas.

Support the System Validation Team, Software Implementation, and the System Integration Team during commissioning and UAT whenever the opportunity arises.

Other duties as assigned

Some travel may be required (up to 10%)

Qualifications

3-5 years’ experience working in IT related field

1-3 yrs. experience working in material handling or equivalent industry experience preferred

Understanding and/or experience with SQL, DB structuring

Networking tools and SSH client experience

Write, read, edit large database queries for KPI reporting and dynamic visibility into issues

Understanding SDLC lifecycle

Troubleshoot network issues (IP conflicts, packet loss, etc.) with tools like Wireshark

Understanding of how software layers interact with controls layers and mechanical layers

Knowledge of WMS/WCS systems preferred

Exposure to automation technology including conveyors, sorters, shuttles, or robotics is a plus

Knowledge of computer components

Find trends or variances in tabulated data to troubleshoot issues

Ability to create process documentation and SOPs for internal and external stakeholders

Ability to troubleshoot computer issues via RDP session, understanding VM architecture

Ability to understand warehouse operational processes and overall material flow

Customer service mindset allowing communicate with internal & external customers & vendors at their sites and online

Reasoning, analytical and critical-thinking problem-solving skills

Self-motivated, proactive mindset to solve problems and issues before they occur

Knowledge of MS Office suite and Windows operating systems

Team-oriented & collaborative

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