Systems Engineer Level III

Job Description Overview 

Verdant TCS is a leading company in IT Managed Services and Managed IT security systems. We're now hiring a Level 3 IT Engineer to help us keep growing.  

Responsibilities for Level 3Engineer

• Esclation for Tier 3 Help Desk tickets in a timely manner 


• Respond to customer issues via phone, email and computer chat 

• Provide customer assistance 


• Document customer interactions 


• Run diagnostics to resolve customer reported issues 


• Escalate issues to the next Tier with next level of difficulty 


• Install, make changes and repair computer hardware and software 

• Follow-up with customers to ensure issues are resolved
  


• Work on Customer projects


• Deploy and fully utilize our tech stack for each clinet


• Ensure each client has installed and fully utilizing features in tech stack
  
  

Qualifications for Level 3 Engineer

• Proficiency with iOS and Windows computers 


• Excellent oral communication skills 


• Detail oriented in order to keep detailed notes on tickets 

• Ability to diagnose and resolve basic computer technical issues 


• Knowledge of Microsoft Office 365, Google G-Suite, and other domain services 


• Email Client Configurations 


• Networking (Advance understanding of switches, firewalls, VPN clients, wireless networking) 


• Meraki Cloud Networking Experience


• Advance experience with Windows Server Active Directory, DNS, DHCP 


• Advance experience with IDP/IAM, Azure, Aws, must be able to learn jumpcloud IDP


• Support New MFP business