Systems Engineering Supervisor (Remote)

Resp & QualificationsPURPOSE: This role is responsible for helping lead and develop the Technology Operations Center (Command Center) capability team and processes in support of our "First-to-Know" initiative. Core services include real-time Event Monitoring and Event Management, Level 1 triage and escalation, the development and management of critical system health checks, and the management and oversight of critical-business processes.Responsible for planning, supervising, assigning, leading, and monitoring work of the department responsible for the planning and engineering of the organizations infrastructure. Ensures that hardware and/or software are installed in a manner that meets the needs of the organization. Monitors system performance and provides recommendations on modifications, as needed. Supervises a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organizations infrastructure. Manages the administration of environments in multiple on-premise data centers, cloud infrastructure as well as disaster recovery. Ensure and maintain availability, performance, security, automation, DevOps, and license compliance of all infrastructure systems. Ensures that hardware and/or software are installed and optimally configured in best practice by the vendor and meets the needs of the organization. Monitors system performance and provides recommendations and executes engineering tasks, as needed. Responsible for creating and maintaining areas customer-based service level agreements. Responsible for mentoring staff. ESSENTIAL FUNCTIONS:Supervises engineering support processes to ensure effective resolution of business issues. Supervises and performance management of direct reports.Evaluates deliverables to ensure products and services meet customer expectations.Collaborates with internal business units to deliver on service level agreements.Leads the validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects. Installs and maintains operating systems, application software, and system management tools.SUPERVISORY RESPONSIBILITY:This position manages people. QUALIFICATIONS:Education Level: Bachelors Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelors degree, an additional 4 years of relevant work experience is required in addition to the required work experience.Experience: 3 years relevant systems engineering experience and demonstrated progressive leadership experience.Preferred Qualifications:3+ years experience in a lead or supervisor role within a Command Center function. 3+ years experience developing and enhancing command center processes and services. Advanced experience implementing and executing Command Center or Event Management industry best practices. Proficient process management skills.Knowledge, Skills and Abilities (KSAs)Ability to present technical and non-technical information to multiple audiences.Ability to build relationships across a variety of partner groups in a global environment.Ability to plan and manage projects.Knowledge of engineering theory and design criteria.Proficiency with various systems engineering tools and processes.Licenses/Certifications:ITIL Foundations v3 within 180 Days Preferred.Salary Range: $99,144 - $204,485Salary Range DisclaimerThe disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidates work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each cases facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).DepartmentPerformance and Monitoring ManEqual Employment OpportunityCareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Where To ApplyPlease visit our website to apply: www.carefirst.com/careersFederal Disc/Physical DemandNote: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.Sponsorship in USMust be eligible to work in the U.S. without Sponsorship.#LI-LD1PDN-9c480a13-2349-48d5-9d5d-076d04459d06