Systems Operations Engineer- Military Spouse Homefront Heroes Hiring Program (HHH)

About this role:

The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program.

Wells Fargo is seeking a Systems Operations Engineer in Technology. Learn more about our career areas and lines of business at wellsfargojobs.com.

 The Systems Operations Engineer plays an important role in supporting enterprise-scale database and middleware operations across a complex, multi-platform environment. This role focuses on maintaining the reliability, security, and operational readiness of database and middleware infrastructure supporting business-critical applications. The position combines hands-on systems operations with exposure to reliability engineering practices, contributing to operational excellence, automation, and platform stability.

The engineer will collaborate with cross-functional teams to support platform reliability, scalability, and security—including but not limited to patching, vulnerability remediation, system stability, and automation initiatives.

Wells Fargo has committed to hire military spouses/domestic partners of actively serving military personnel.

In this role, you will:

• Participate in managing systems and infrastructure within the Database and Middleware Operations area
• Support adoption of automation tools and practices (e.g., Ansible, orchestration tools)
• Assist in reducing manual effort by:
  • Automating repeatable operational tasks
  • Supporting patching and remediation workflows
• Identify opportunities to improve efficiency and reduce operational overhead, with guidance
• Review and analyze operational systems, application software, and management tools to ensure effective supportability
• Assist in identifying gaps in system health, patch coverage, and operational processes
• Collaborate with application and infrastructure teams to align deployment and maintenance activities
• Apply reliability principles to improve system resilience and operational predictability
• Support enhancements to monitoring and observability to help detect and prevent issues earlier
• Contribute to defining and tracking service health metrics (SLIs/SLOs where applicable)
• Participate in post-incident reviews and support follow-up improvements
• Contribute to technical deliverables aligned with established standards and controls
• Support development and maintenance of runbooks, playbooks, and standard operating procedures
• Participate in continuous process improvement efforts focused on prevention, stability, and consistency

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience supporting enterprise environments with high availability and uptime requirements
• Basic understanding of databases and middleware platforms (e.g., Oracle, SQL Server, MongoDB, WebLogic, WebSphere, Tomcat, messaging systems)
• Experience supporting enterprise patching cycles and vulnerability remediation efforts
• Familiarity with automation and orchestration tools (e.g., Ansible or similar platforms)
• Experience working with ITSM processes and tools (e.g., ServiceNow), including change, incident, and problem management
• Service health metrics (SLIs/SLOs)
• Observability (monitoring, logging, alerting)
• Post-incident reviews and continuous improvement
• Experience supporting efforts to reduce manual processes and operational toil
• Basic understanding of infrastructure reliability, performance, and capacity management
• Experience working in cross-functional environments with application, platform, and infrastructure teams
• Familiarity with high availability and disaster recovery (HA/DR) architectures
• Exposure to regulated environments (financial services, healthcare, etc.) where security and compliance are important
• Experience with pulling data with SQL, building Power BI dashboards, automate reporting pipelines, and translate operational metrics (like patching, inventory, and risk) into executive-ready insights
• Ability to produce a copy of military orders including applicant

Job Expectations:

• Ability to work on-site at approved location listed
• This position is not available for visa sponsorship
• Relocation assistance is not available for this position
• HHH Program Hires are expected to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience.

Job Locations:

• Charlotte, NC
• Des Moines, IA
• Minneapolis, MN
• Candidates living outside of the above locations may be asked to produce a copy of military orders including applicant to be considered for remote or alternate locations.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.