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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Systems Support Engineer - REMOTE. In this role, you will provide crucial post-sale technical assistance and enhance customer experience for our business clients. Your expertise in troubleshooting and technical support will ensure clients receive effective solutions and a high-quality service. You will have the opportunity to impact the cybersecurity landscape while working within a dynamic team. This is a fully remote position, offering flexibility and the chance to develop your skills in a rapidly growing sector.
Accountabilities
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
- Represent the customer to ensure serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle.
- Assist customers in the installation and deployment of software products.
- Track and monitor all support cases to ensure timely resolution and follow-up.
- Clearly identify, document, and find solutions for customer issues and product problems.
- Escalate critical customer situations to the appropriate level of management and engineering expertise.
- Communicate technical issues and solutions to engineering, QA, sales, and support teams as well as to the customer base.
Requirements
- 5+ years of experience in IT Management and System Administration.
- Hands-on experience with Mac OS X, Windows & Linux administration and troubleshooting.
- Experience working with Single Sign On (SSO) environments.
- Experience setting up and configuring Active Directory.
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP.
- Excellent command of Linux Shell and PowerShell.
- In-depth knowledge of prem/cloud/hybrid environments.
- Working knowledge of Python.
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships).
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
- Voluntary Short/Long Term Disability Insurance.
- 401k (Roth/Traditional).
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
- Above market annual bonuses.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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