Systems Support Specialist

Manage master data, including creation, updates, deletions, and ongoing data integrity
Oversee dealer onboarding processes, ensuring accurate system setup and alignment with operational standards
Review and validate system configurations for new and existing users, making adjustments and corrections as needed
Provide quality assurance for imported data and ensure consistency across systems
Assist in the development and delivery of reports, dashboards, and data analysis to support business decisions
Support the data warehouse by identifying and revising reporting requirements in collaboration with stakeholders
Evaluate, test, and implement new or upgraded software systems; contribute to strategic decisions regarding system enhancements
Communicate with carriers to provide accurate data, resolve discrepancies, and support operational needs
Collaborate with external agencies to provide rate development support using current structures, product data, and custom reporting
Recommend and implement process improvements to enhance operational efficiency and data accuracy
Handle confidential data and information in accordance with company policies and compliance standards
Engage in continuous personal and professional development to stay current with industry trends and technologies

Skills & Experience to be Successful: 

 Required
Minimum education High School Diploma
Proficient with MS Office Suite
Exceptional telephone demeanor
1 – 3 years’ experience in a similar position
Preferred
Associate’s or Bachelor’s degree in a business or financial related discipline

1-2 yrs exp in StoneEagle, PCMI/PCRS or similar software platform