Systems Support Specialist

Job Description

System Support Specialist

Join our information support team as a Systems Support Specialist, working in a collaborative team environment supporting a variety of key hardware and applications for Havertys retail, corporate, and warehousing. At Havertys Furniture Company, we provide our IT professionals with an environment where they can use their creativity and problem-solving abilities on several cutting edge and exciting projects. We offer a career for bright and driven IT candidates, and not just another job. The creative environment at Havertys encourage our IT professionals to continue building their careers with us for years.

This position is an exciting opportunity for candidates who are highly motivated to succeed, fast learners, passionate about solving problems, and can perform as team players. Successful candidates will demonstrate effective communication, attention to detail, and the ability to resolve questions and problems quickly and accurately coming in from all areas of the company.

Job Requirements

As a Systems Support Specialist with Havertys, this is your opportunity to:
• Learn Havertys retail software and hardware troubleshooting in a team environment
• Troubleshoot communication problems and work directly with communications vendors
• Use ServiceNow to prioritize and work tickets from team members throughout the
• company
• Assist in training via bulletins, webinars, and internal training classes
• Showcase your problem-solving skills for issues that really can impact our business

You Must Have:
• Ability to learn quickly on a variety of topics
• Good interpersonal skills
• Ability to prioritize and multitask within a ticketing environment
• Ability to work in a team environment
• Flexible hours and weekend availability to support our retail business.
• Ability to work weekend shift rotation, one weekend every 6 weeks remote.

We Value:
• Proven track record of getting results and being a fast learner
• Prior Help Desk Experience
• Prior Retail, distribution, warehousing experience

We Offer:
• Generous benefits package with premier medical, dental, and vision partners
• 401(k) w/ 4% match
• Generous paid time off benefits
• Substantial associate discount on our quality merchandise

Additional Information:
• Position Salary: 48k to 50k annually
• Remote: 3-4 days in office 1-2 days remote after training period.
• Location: 780 Johnson Ferry Road NW, Atlanta, GA 30342

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.