Systems Technologist

Description:

This role is responsible for delivering on client Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing clients role in providing additional services for the customer. The System Manager responsibilities include but are not limited to:Manage and lead day to day activities in meeting Client contractual commitments documented in the Maintenance Agreement with the customerManage and lead our relationship with the local service partnerManage and lead our relationship with the customerEnsure that customer satisfaction goals are meet both internally and with the customerProcure and coordinate any internally resources that maybe neededEnsures compliance with response/restoration time commitmentRemotely diagnose system failure and facilitate call management as applicableManage Emergency Service efforts and escalation proceduresQualifications:

ssociates degree in Computer Science (or related degree ) or equivalent work experience preferredt least 5+ years of work experience in resolving customer technical issuesMicrosoft MCSE or equivalent experienceCisco CCNA/CCNP certifications or related experienceIn-depth installation, configuration, and troubleshooting experience for Windows Server 2019, 2016, 2012, Windows 7/10 Operation SystemsExperience with Windows Domain architecture/integration / Active DirectoryExperience in providing Linux/UNIX technical support to customersExperience with troubleshooting various server/desktop hardware related issuesExperience troubleshooting LAN/WANExperience troubleshooting 3rd party application integrationExcellent interpersonal skillsFluent in English, oral and writtenbility to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Supportbility to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and client managementDesired Qualifications:

Strong knowledge of VESTA 9-1-1 ApplicationsStrong networking skillsExperience with VMware virtualization suitesExperience with Computer Telephony Integration (CTI) ApplicationsExperience with database related technology and administration (SQL Server)Experience with Servers (Dell and Client)Experience with firewalls and security related applicationsExperience with GIS applicationsExperience with VOIP applicationsExperience with PBX and PSAP communication systemsBasic Requirements

ssociates degree in Computer Science or 5+ years of work experience in resolving customer technical issuesMust be able to obtain background clearance as required by the Hillsborough County Sheriff's Office, Tampa PD.Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

#J-18808-Ljbffr