Syteline ERP Manager

A well -established, privately held global manufacturing organization is seeking a Senior ERP Application Analyst to serve as a key internal owner and subject matter expert for its enterprise ERP platform, with a strong focus on Infor CloudSuite Industrial (CSI) / SyteLine. This role combines strategic leadership with hands -on execution, supporting system optimization, process standardization, and cloud ERP transformation initiatives while partnering closely with business and IT stakeholders.

Process Architecture & Alignment

• Serve as a senior functional subject matter expert, advising on solution options, feasibility, and future -state design
  
• Partner with business users and functional leaders to align ERP functionality with operational workflows and planning processes
  
• Support ERP -enabled processes such as order -to -cash, procure -to -pay, production, inventory management, costing, financials, and planning
  
• Identify opportunities to standardize processes and leverage ERP best practices
  
• Define future -state ERP process models aligned with best practices and cloud -first principles
  
• Lead cross -functional workshops to map enterprise processes to ERP capabilities
  
• Support process standardization across divisions to ensure consistency and compliance
  

Cloud Transformation & Roadmap

• Support planning for migration from on -premise ERP to a cloud -based platform
  
• Identify customizations, integrations, and business processes requiring redesign for cloud readiness
  
• Evaluate and redesign legacy customizations to reduce technical debt
  
• Analyze functional gaps, module readiness, and data quality requirements for cloud transition
  
• Develop functional design recommendations for cloud -compatible solutions
  
• Serve as an internal expert for assessing cloud ERP features and fit -to -standard approaches
  
• Lead cross -functional efforts to prepare data, processes, and integrations for cloud transition
  
• Contribute to application roadmap discussions and long -term planning
  

Configuration & System Design

• Configure ERP parameters, workflows, security roles, forms, and module settings
  
• Document configuration decisions, functional specifications, validation steps, and business impact
  
• Recommend improvements leveraging standard ERP capabilities and best practices
  
• Support customizations, extensions, reports, forms, and workflows while understanding dependencies and impact
  

Data Analysis & Optimization

• Diagnose complex, cross -functional ERP issues involving system architecture, data structures, and integrations
  
• Investigate and correct data discrepancies or incomplete transactions across modules
  
• Perform root cause analysis on recurring issues and document corrective actions
  
• Analyze cross -module data dependencies to resolve operational and financial issues
  

System Support & Operations

• Provide day -to -day functional support across ERP modules including manufacturing, supply chain, finance, quality, and distribution
  
• Troubleshoot configuration, workflows, transactions, costing logic, and cross -module interactions
  
• Investigate and resolve integration failures and transaction issues across connected systems
  
• Support ERP users across multiple business functions
  

Testing & Release Support

• Execute functional and regression testing for upgrades, patches, and enhancements
  
• Validate end -to -end workflows across planning, supply chain, manufacturing, and finance
  

User Enablement & Training

• Develop training materials, job aids, and SOPs to support system adoption
  
• Create knowledge base content and user documentation
  
• Prepare release notes and training materials for system updates
  

Process Leadership & Requirements

• Partner with functional leaders to analyze, document, and improve business processes
  
• Gather and document business requirements through interviews, workshops, and workflow analysis
  
• Translate business needs into functional and technical requirements
  
• Maintain and prioritize a backlog of improvement opportunities
  

Stakeholder Engagement

• Serve as a subject matter expert on business processes and system best practices
  
• Build relationships with stakeholders to understand needs and anticipate future requirements
  
• Communicate effectively with technical and non -technical audiences
  
• Act as a liaison between business and IT teams
  

Application Ownership

• Serve as application owner or co -owner for enterprise systems
  
• Manage system configuration, access, roles, security settings, and parameters
  
• Maintain system documentation, SOPs, and functional specifications
  
• Coordinate vendor support, escalations, and enhancement requests
  

Governance & Continuous Improvement

• Identify recurring issues and recommend process or system improvements
  
• Implement workflow automation and process optimization opportunities
  
• Support governance, documentation standards, and change management procedures
  
• Monitor system performance and user feedback to recommend enhancements
  
• Collaborate with IT and data teams on data governance practices
  

Project Delivery & Change

• Own application upgrade and patch release processes including planning, testing, validation, and communication
  
• Lead or support projects across enterprise applications from scoping through deployment
  
• Define user stories, acceptance criteria, and test plans
  
• Support integrations and cross -system implementations
  
• Develop and manage UAT plans, testing cycles, and deployment validation
  
• Participate in post -implementation reviews and continuous improvement efforts
  

Data & Reporting

• Ensure data accuracy, consistency, and quality across systems
  
• Develop and maintain reports and dashboards
  
• Monitor and troubleshoot data flows between integrated systems
  

Requirements

Education and Experience

• Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Accounting, Operations, or related field
  
• 7+ years of ERP experience in a manufacturing or distribution environment
  
• Strong hands -on experience with ERP systems, preferably Infor CloudSuite Industrial (CSI) / SyteLine
  
• Deep functional expertise across ERP modules (manufacturing, supply chain, finance, inventory, costing, planning)
  
• Strong understanding of ERP architecture, data structures, integrations, and system behavior
  
• Proven ability to troubleshoot and resolve complex ERP and data issues
  
• Experience supporting ERP implementations, enhancements, or modernization initiatives
  
• Familiarity with cloud ERP environments and migration approaches preferred
  

Preferred Qualifications

• Experience supporting or leading ERP cloud migration initiatives
  
• Experience reducing reliance on external consulting through internal capability building
  
• Hands -on experience with ERP customization tools (workflows, forms, reports, integrations)
  
• Exposure to automation tools or emerging technologies
  

Core Competencies

• Strong analytical and problem -solving skills
  
• Ability to translate business needs into scalable ERP -supported solutions
  
• Effective communication and cross -functional collaboration skills
  
• High attention to detail and accuracy
  
• Ability to manage multiple priorities independently
  
• Strong commitment to continuous improvement and user support