TA Operations Program Administrator

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Position Overview

The Temporary Talent Acquisition Operations Program Administrator will serve as a key operational anchor for the temporary staffing portfolio during a period of significant strategic and technical transformation. Reporting to the Director of Operations, this individual will manage daily high-volume client services and customer inquiries regarding temporary employment processing, independently resolve complex case issues, and actively contribute to building the future-state technical and operational solutions for the temporary staffing process.  This role requires a unique blend of customer service excellence, strong problem-solving agility, and a process-improvement mindset, as the department plans to significantly re-engineer the temporary hiring workflow. Also has supervisory duties over TA Coordinator staff.

1. Immediate Client Service & Operations

• Serve as the primary point of contact for hiring managers, external vendors, and temporary candidates regarding the end-to-end processing of temporary staffing requests.

• Manage high-volume operational workflows, ensuring timely, accurate, and compliant onboarding, background screening, and contract processing.

• Resolve daily customer inquiries with a high level of professionalism, ensuring exceptional service delivery and minimizing operational bottlenecks.

2. Complex Case Management

• Independently investigate, troubleshoot, and resolve complex or escalated case issues related to temporary hiring anomalies, vendor constraints, or compliance hurdles.

• Interpret complex institutional policies, state/federal regulations, and bargaining agreement parameters to make sound, independent operational decisions on escalated files.

• Partner cross-functionally with internal stakeholders (such as HR, Payroll, and Compliance) to resolve systemic processing delays.

3. Process Re-Engineering & Technical Future-Building

• Actively contribute to the strategic redesign of the temporary staffing program, identifying administrative bottlenecks and current process friction points.

• Collaborate with TA Leadership to map future-state technical solutions and workflow optimizations within enterprise systems (e.g., Workday).

• Help build documentation, user guides, and standard operating procedures (SOPs) to ensure a seamless transition to the new processing model.

Required Skills & Abilities

• Problem-Solving Agility: Demonstrated ability to work independently, navigate ambiguity, and resolve complex administrative or case-handling challenges without immediate oversight.

• Technical Fluency: Strong proficiency with Workday applicant tracking systems (ATS), alongside standard tools like MS Excel.

• Change Mindset: An optimization-focused mindset with experience or interest in technology transitions, change management, and building future-state operational models.

• Communication: Exceptional interpersonal, written, and verbal communication skills; comfortable interacting with and advising client groups and senior partners.

Principal Responsibilities

1. In support of the overall mission, plans, directs and oversees programmatic activities. 2. Develops, implements, and maintains operational policies and procedures. 3. Manages program communications; identifies outreach potential, and promotes philanthropic and collaborative support of the program. 4. Works closely with leadership, internal and external colleagues, and community residents to further develop and implement strategic plans. 5. Identifies, solicits, and cultivates community partnerships and collaborations to assist in the development and growth of the program. 6. Tracks all program activities and regularly informs leadership of progress on each initiative. Recommends structural or programmatic adjustments, changes or additions based on full knowledge of missions, goals, and objectives. Develops metrics to identify and measure the success of the program. 7. Assists in identifying and evaluating potential future funding sources, and contributes to the submission of grants and contracts supporting the program, including the annual submission and writing of all content areas and budgetary sections of grant applications. 8. Develops and manages the program's operating budget. 9. Manages the administrative infrastructure of the program. Manages human resources including staffing and hiring, supervision, performance development, counseling and discipline, if warranted. Oversees and manages information systems, facilities, and space needs. 10. May perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in a related field and two years of related experience or an equivalent combination of education and experience.

Job Posting Date

06/18/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Associate (22)

Salary Range

$61,500.00 - $91,875.00

Time Type

Full time

Duration Type

Temporary / Casual (Fixed Term)

Work Model

Hybrid

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.