Table Games Supervisor

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Pledge for Success:

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Supervises and secures all games in assigned table games/poker gaming areas.  Enforces internal controls and commission regulations.  Enforces table game procedures.  Ensures the accuracy and integrity of the Player Rating System.  Ensures the security of the table games and related equipment and keeps clear lines of communication with the Surveillance Department. 
 

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Improves the skills of your staff through direct involvement in training, counseling, supervision, and evaluation. 
• Services guests and handles guest related issues with composure and professionalism.
• Services employees and handles employee related issues with composure and professionalism.
• Maintains open communication with the assistant or shift manager. 
• Keeps abreast of “special events,” entertainment, employee activities, restaurant schedules, etc. 
• Provides an entertaining, exciting, and memorable guest experience.     
• Can extend complementary services in accordance with the approved comp matrix.
• Performs other duties as assigned. 
• Maintains confidentiality of sensitive information.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must have previous work experience as a dealer with multiple game knowledge.
• Endorsements of 3 or 4 main games (Blackjack, Baccarat, Craps and/or Roulette) is required.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must be able to successfully complete table games supervisory training.
• Must be knowledgeable of computer systems and be willing to work various shifts and flexible hours.
• Must be able to stand and walk for an 8-hour shift.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• Past supervisor/dual-rate experience is preferred.
• Endorsements of all main games (Blackjack, Baccarat, Craps, Roulette) preferred.

Work Shift:

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