Takata Recall, DIRRP & Class Action Manager

Takata Recall, DIRRP, and Class Action Manager 

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

Takata, CASA, & DIRRP manager operating within the Service Engineering & Operations (SE&O) Recall Service Planning organization. Looking for an experienced and highly motivated People Leader and Project Manager to lead the successful delivery of complex/high-impact projects.

 Projects include leading a Takata team that supports the Recall Service Planning department in achieving a 100% Takata airbag recall completion rate, as mandated by federal regulators, leading the CASA team that carries out court ordered settlement agreements, and effectively managing the Dealer Incomplete Recall Repair Process.

This is a hybrid role that will require you to be onsite 2-3 days a week in Allen Park, MI

What you'll do…

This position will be responsible for driving a highly skilled team to meet their deliverables as well as working with the cross functional teams, technical leads, suppliers, and managers across the broader organization. The ideal candidate will have a strong technical background in automotive technology, supplier management, strategy/planning, dealership operations, excellent project management skills, and experience working with cross-functional teams. 

• Lead/Support cross functional group efforts to drive Takata recall complete rates
• Lead/Support the CASA settlement administration key actions
• Review allegations of incomplete recall repairs and action via audit if necessary
• Review and process technician suspension and probation inquiries
• Participate in cross-OEM working groups, benchmarking, and incorporate best practices into existing processes
• Collaborate with Global Data Insight Analytics (GDIA) to establish closed-loop analytics that measure results, and use that data to improve outreach tools
• Work with Field Operations to execute new initiatives and processes for dealerships
• Support Recall Service Planning Field Service Actions, including dealer communications, repair instructions, claiming instructions, and coordination with PS&L
• Continuously develop and execute dynamic business plan strategies while managing multiple purchase orders 
• Manage existing partnerships with suppliers involved with outreach programs, and look for new partnership opportunities
• Communicate outreach initiatives, completion rates, and new strategies with NHTSA and senior leadership
• Support GWO Warranty Audit & Warranty Assistance Teams with recall repair guidance

You'll have…

• Bachelor’s Degree in Automotive Technology, Engineering, or similar discipline
• Strong organizational and time management skills with the ability to manage multiple dynamic priorities
• Analytical abilities to collect, organize and interpret data to help drive decisions and execute projects
• Experience leading highly skill teams to drive results against key objectives
• Excellent verbal and written communication skills
• Ability to self-manage, be a team player and demonstrate initiative
• Proven skills to liaise effectively between teams and vendors.
• Proficient in Microsoft office applications (Excel, PowerPoint, SharePoint, etc.)
• Ability to manage shifting priorities
• Ability to work in white space and create new processes

Even better, you may have…

• Experience and confidence in delivering presentations to diverse audiences a plus
• Dealership and automotive service repair experience preferred
• Experience with MMP, GSAR/AWS, and/or Business Objects a plus

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

 As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time. 

This position is a salary grade range LL6.

For more information on salary and benefits, click here: 

Visa sponsorship is not available for this position.