Talent Acquisition/HR Business Partner

JOB SUMMARY: The Talent Acquisition Business Partner leads and manages full-cycle recruitment, supports employee relations and compensation-related functions to ensure BestCare attracts, hires, and retains high quality talent. This role serves as a strategic business partner to leaders by delivering an exceptional candidate and employee experience; ensuring compliance with federal, state, and organizational requirements; and providing support for onboarding, offboarding, personnel record management, employee relations matters, compensation analysis, and pay equity initiatives

ESSENTIAL FUNCTIONS:  

RECRUITMENT & TALENT ACQUISITION

• Manage the Recruitment Module within the HRIS Talent Acquisition platform, including workflows, job posting templates, communication notices, and system processes.
• Partner with leaders to support requisitions by updating job descriptions, posting vacancies, ensuring timely removals, and aligning hiring needs with organizational goals.
• Identify and utilize effective recruiting boards and sourcing strategies based on position requirements.
• Actively engage in outreach, networking, and recruiting activities to build talent pipelines.
• Represent BestCare at job and career fairs that provide meaningful return on investment.
• Participate in interviews as needed and provide guidance and training to supervisors on recruitment best practices.
• Monitor, manage, and report on recruitment activities and metrics; proactively communicate progress and barriers to stakeholders and the Talent Acquisition team.
• Tactfully drive the hiring process, ensuring credentials are collected, filed, and routed to Credentialing staff in a timely manner.

CANDIDATE SOURCING, ENGAGEMENT & EXPERIENCE

• Deliver an outstanding candidate experience across the entire recruitment lifecycle, serving as BestCare’s first point of contact for applicants and inquiries.
• Communicate professionally and consistently with candidates via multiple channels, including status updates for non selected applicants.
• Conduct prescreening interviews to confirm candidate qualifications and eligibility.
• Develop and review interview questions in accordance with regulations, organizational standards, and best practices.
• Coordinate interview scheduling, reference checks, and background checks in collaboration with hiring managers and interview teams.

BUSINESS AND STRATEGIC ADVISORY

• Provide consultation to leaders on recruitment processes, policy, technology, labor market trends, and best practices.
• Prepare conditional offer letters and ensure completion of onboarding and background authorization processes.
• Act as a strategic partner by using recruitment data and market insights to support workforce planning and identify future talent gaps.
• Drive continuous improvement of recruitment systems and processes to enhance efficiency, scalability, and candidate experience.
• Champion BestCare’s employer brand and support hiring managers in representing the organization’s culture and mission.
• Oversee, manage, and provide updates on all team recruitment activities and metrics.
• Communicate consistently and proactively with hiring managers and key stakeholders to ensure alignment and remove barriers.
• Tactfully drives the hiring process to meet KPIs and metrics.

OTHER RESPONSIBILITIES

• Create employee profiles in the HRIS and complete onboarding preparation steps in accordance with federal, state, and organizational record retention requirements.
• Coordinate New Hire Orientation in collaboration with Training & Development, including materials, scheduling, and communications.
• Schedule exit interviews as requested and analyze exit interview data to identify trends.
• Support offboarding processes.
• Monitor and maintain promotional swag for job fairs, onboarding new employees, and other approved recognition/rewards initiatives.
• Assist with personnel related projects and/or program audits.
• Performs in partnership with HRBPs confidential investigations and/or supervisor complaints or issues.
• Participate in salary surveys, evaluating wage offers for hires, transfers, and promotions, and conducting pay equity analyses to ensure internal equity and market competitiveness.
• Perform other duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES:

• Models BestCare’s mission, vision, and values, promoting integrity, compassion, and collaboration.
• Supports the organization’s commitment to equity and inclusion, fostering an environment of open-mindedness, cultural awareness and respect for all individuals.
• Aligns department goals with organizational strategic initiatives.
• Complies with Code of Conduct, Business Ethics, Employee Handbook, and all relevant policies and OARs.
• Maintains professionalism, confidentiality, and compliance with HIPAA, 42 CFR, and Oregon statutes.
• Completes assigned training timely and satisfactorily, and attends other seminars, training, and educational opportunities to develop professional skills and abilities.
• Ensures that any required certifications and/or licenses are kept current and renewed timely.
• Works independently and collaboratively as a positive member of the BestCare team.
• Performs other organizational duties as assigned.

QUALIFICATIONS:

REQUIRED EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in human resources, business administration, social sciences or related degree or equivalent in education and experience.
• Minimum of 3 years of full-cycle recruitment experience.
• Solid experience with HRIS software and applicant tracking systems.
• Strong experience using social media platforms for strategic sourcing and passive candidate engagement.
• Experience administering federal and state leave laws and ADA workplace accommodations.
• Minimum 3 years working with compensation plans, position classification, and maintaining job descriptions.
• Minimum of 3 – 5 years in employee relations conducting confidential investigations. 

REQUIRED LICENSES AND CERTIFICATIONS:

• HRCI-PHR / SPHR or SHRM-CP / SCP Certification or the ability to obtain within 1 year from hire.
• Must maintain a valid Oregon Driver License or ability to obtain 30 days from hire. 

PREFERRED:

• Experience with Paylocity’s HRIS platform a plus.
• Bilingual in English/Spanish a plus. 

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:  

• Proven knowledge and abilities to perform in the areas of recruitment, compensation, employee relations, project management, facilitation, training, process development, research, analysis and problem solving.
• Demonstrated knowledge and understanding of HR best practices, Labor Law, fair and inclusive workplace, and other regulations.
• Proficiency in MS Office 365 (Word, Excel, Outlook), HRIS platforms, databases, virtual meeting platforms, internet, and ability to learn new or updated software.
• Must have strong interpersonal and customer service skills with ability to build and maintain positive relationships.
• Knowledge of and ability to maintain strict confidence as required by HIPAA, 42 CFR, Oregon Statutes and related federal and state privacy laws and regulations.
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively.
• Ability to work effectively and respectfully in a diverse, multi-cultural environment.
• Ability to work independently as well as collaboratively with a spirit of cooperation and compassion.
• Strong communication skills (oral and written).
• Strong organizational skills and attention to detail, accuracy, and follow-through.
• Excellent time management skills with a proven ability to meet deadlines.
• Critical thinking skills and ability to function well and use good judgment in a high-paced and at times stressful environment.

TOOLS AND EQUIPMENT USED: Standard office equipment including computer/laptop, copy/fax/scanning machine, printer, telephone or multi-line phone.

WORK ENVIRONMENT/PHYSICAL DEMANDS: Primarily in-person with some hybrid available as approved. The work environment is respectful, multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job.