Talent Management Operations Lead

Job Description:

As a Talent Management Operations Lead, you’ll move Pacific Life—and your career—forward by serving as a key operational partner across the Talent Management function. You will lead and enhance core processes that support planning, prioritization, governance, reporting and analytics, and program execution across Talent Development, Talent Enablement, and Organizational Development & Change. This role brings strong process management, analytical thinking, and cross-functional coordination to help Talent Management deliver high-quality, data-informed outcomes at scale. Sitting within the People Experience (PX) organization, this individual contributor role helps enable an efficient, well-executed enterprise-wide talent management portfolio.

This position will be onsite in either the Newport Beach, CA or Charlotte, NC office.

How you’ll help us move forward:

• Lead key operational processes across the Talent Management function, helping drive consistent planning, coordination, and execution at scale across OD/Change, Talent Enablement, and Talent Development.
• Design and maintain Talent Management operating processes, governance routines, roadmaps, and delivery plans, including annual planning, intake, prioritization, resourcing, milestones, and delivery calendar.
• Assess and forecast program volumes, enrollment demand, cohort sizing, and capacity needs, proposing aligned delivery models, resources, and budgets accordingly.
• Partner with Program Managers and Talent Management Leadership Team to plan, track, and execute talent programs end‑to‑end, ensuring clarity of roles, timelines, dependencies, and outcomes.
• Manage program enrollment and nomination methodologies, including open enrollment and nomination‑based approaches
• Coordinate talent data, analytics, and reporting, providing integrated visibility into program activities, enrollments, completions, portfolio health and outcome metrics (i.e. development programs, employee engagement, performance and talent processes).
• Develop and maintain dashboards, reports, executive level summaries and presentations that provide visibility into program activity, progress, and outcomes for PX and business stakeholders.
• Track and report on Talent Management budget, spend, and utilization trends, highlighting risks and insights to support decision-making.
• Identify and implement opportunities to improve efficiency through process design, platforms, automation, and AI‑enabled solutions, continuously strengthening how Talent work gets done.
• Support the development of overall marketing and engagement materials across Talent Management
• Help to facilitate key strategic initiatives across Talent Management
• Partner across PX (i.e. people analytics, communications, etc.)

The experience you bring:

• Strong consultative and cross-functional partnership skills and ability
• Strong program and operational management skills, with the ability to manage multiple complex initiatives simultaneously.
• Demonstrated experience with project management, data analytics, reporting, and dashboarding in a people or talent context.
• Demonstrated success improving processes, reporting, or operational effectiveness
• Ability to use data and insights to identify issues, recommend improvements, and support decisions
• Comfortable working in a fast-paced, evolving business environment
• Bachelor’s degree in Human Resources, Business, Analytics, Operations, or related field.
• 10+ years of experience in talent operations, people analytics, HR program management, or business operations.

What makes you stand out:

• Strong operational discipline paired with strategic, systems‑level thinking.
• Comfort translating data into clear insights and executive‑ready storytelling.
• Ability to balance structure with flexibility in a fast‑moving environment.
• Enterprise mindset with a passion for improving how talent work gets done
• Exceptional stakeholder management and communication skills
• Experience working globally and supporting a matrixed organization
• Experience in the insurance or financial services industry

Working Conditions:

• Occasional travel may be required
• Flexible hours in support of a global employee base

#LI-SD

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.