Tampa, FL- Field Engineer I

We are seeking a skilled Field Engineer to join our team as a 1099 independent contractor.

JOB SUMMARY –

This is a client facing role operating out of customer facilities. The role requires a highly customer-focused Field Support Engineer to provide on-site technical support for hardware, software, and network-related issues. The ideal candidate will be responsible for solving end-user problems, maintaining IT equipment, and ensuring smooth day-to-day operations across multiple locations.

MAIN DUTIES

• Provide on-site and remote support for desktops, laptops, printers, mobile devices, and other peripherals.
• Laptop imaging, reimaging, troubleshooting.
• Troubleshoot hardware and software issues, including OS, applications, and connectivity problems.
• Install, configure, and maintain IT equipment and software as per company standards.
• Support network infrastructure including LAN/WAN, Wi-Fi, and VPN connectivity.
• Coordinate with central IT teams for escalations, deployments, and updates.
• Maintain accurate records of support activities, asset inventory, and incident resolutions.
• Assist with onboarding/offboarding processes including device setup and access provisioning.
• Ensure compliance with IT policies, security standards, and data protection guidelines.
• Provide technical guidance and training to end-users when needed.
• Travel to different office locations or client sites as required.
• Encourage the utilization of the IT portal by assisting individuals in locating the appropriate resources and submitting requests or incidents in accordance with established procedures.
• Providing technical support to end users and explaining technical issues in a way that's understandable to non-technical people.
• Help end-users in person, answering questions about system usage, best practices, and troubleshooting.
• Train users on the use of new equipment or software and provide guidance on common IT-related tasks.
• Engineers should consistently participate in "floorwalking" to recognize and resolve any issues that may occur with users.
• Address any local concerns as necessary and verify the status of ongoing unresolved matters.
• Ensuring compliance with service-level agreements (SLAs).

Relevant Experience

• 5+ years of Field support or desktop support experience.
• Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
• Familiarity with hardware troubleshooting, imaging tools, and remote support platforms.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple support requests efficiently.

Personal skills

• Excellent communication skills at all levels within the organization with the ability to translate requirements into a solution ensuring clear understanding amongst all parties
• Works effectively as an individual or a team player across geographical boundaries
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Can plan and control own, and others work, selecting and utilizing effectively appropriate methods, procedures, tools, equipment, and standards, to meet all targets set.
• Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.
• Solid organizational skills including attention to detail and multitasking skills
• Critical thinking and problem solving

Preferred Qualifications:

• Experience with ITSM tools (ServiceNow).
• Exposure to Intune, mobile device management (MDM) and endpoint security tools.