TB062 Analyst II - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description:

This job is responsible for capturing and refining business or system requirements that may involve a software change. Key responsibilities include working with stakeholders to understand their needs, analyzing problems, capturing requirements, creating solutions, solving problems either manually or through software, and providing subject-matter expertise on products to support scope and requirement decisions. Job expectations include collaborating with project stakeholders to analyze and confirm requirements, creating, analyzing, and improving processes and writing user and technical stories.

• Accountable for operational management of the Technology Asset and Service Configuration Management (TASCM) Process; plan and coordinate process activities; monitor, analyze and report on process performance; identifying opportunities and making improvements to the TASCM process; planning and managing support of TASCM Tools; coordinating interfaces between TASCM and other ITSM Processes; performing Configuration audits; analyzing and defining the structure of the configuration management system: support activities for the corporate TASCM tools architecture; experience in data analysis of large amounts of data.

Responsibilities:

• Understands stakeholder needs to help envision and create a solution to solve a problem
• Supports cost and benefit analysis to align technology solutions to business strategy
• Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests
• Identifies the impact of modifications and enhancements to applications and assists with identifying integration points and the end-to-end solution design
• Assists users and development teams in application testing and troubleshooting, and may help with test planning and configuring test solutions to validate functional and system needs
• Documents processes, procedures and workflows for technology as needed
•  Key Responsibilities
• Support the standup, configuration, and implementation of TASCM Process.
• Work with Process Controllers supporting Technology Domains and dashboard monitoring
• Collaborate with GIS and downstream partners to ensure data coverage for asset coverage
• Identify and carry out continual service improvement to the TASCM Process
• Participate in governance calls, audits and reviews
• Carry out day to day Major Process Activities identified in Single Process Inventory
• The TASCM team is responsible to ensure the assets (hardware/software) required to deliver services are properly controlled, and that accurate and reliable information about those assets are available when and where it is needed. The TASCM team participates in all platform audits, continuous improvement of ITIL processes such as incident/problem/change management, and improving the completeness and accuracy of the system of record for technology assets by working with engineering and platforms team to identify and remediate tool/publishing root cause issues and Data Quality defects.

Required Qualifications:

• ITIL Foundations Certified
• • ServiceNow
• • Project Management
• • Familiar with infrastructure and software operational procedures (Install/remove/Modify)
• • Database Administration of an enterprise level RDBMS
• • Process Design experience
• • Strong Excel

Desired Qualifications:

• None

Skills:

• Agile Practices
• Analytical Thinking
• Business Acumen
• Collaboration
• Solution Delivery Process
• Influence
• Result Orientation
• Risk Management
• Solution Design
• Stakeholder Management
• ServiceNow

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100)

Pay and benefits information

Pay range$89,000.00 - $151,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.