Team Assistant - Rapid Rehousing

Position: Team Assistant - Rapid Rehousing

Reports To: Team Lead

Purpose: This part-time Team Assistant is responsible for providing administrative support to the Rapid Rehousing Teams.

Current Opening:  Part-time Monday- Friday 20hrs.

• Advocates for the mission of the organization and upholds the agency's values.
• Enters data into Microsoft Office based programs and generates regular reports to track information related to landlords, housing units, client assistance, and to ensure compliance with funder and regulatory requirements.
• Creates and copies forms for client files, sets up new client files. Archives inactive files in accordance with agency policy and state regulations
• Reviews client records (on paper and electronic) to ensure data accuracy and completeness, and compliance with agency policy and regulatory requirements.
• Maintains database of record requests received.
• Inputs all information for rental assistance requests and payments.
• Processes and enters all program Check Requests. Duties to include copying and mailing if necessary.
• Sends out letters to program landlords to maintain communication of client updates.
• Provides pantry needs/supplies to Case managers as needed.
• Input Team Time & Effort logs/Mileage.
• Notify housing navigators or late rent to landlords.
• Pick-up/Deliver necessary info to other locations.
• Purchase supplies for program needs as necessary.
• Performs other duties as assigned.

Experience and Education:

• Associates Degree or advanced certification preferred, extensive experience may substitute for degree.
• 2 year’s experience as an Administrative Assistant or related position

Knowledge, Skills and Abilities:

• Ability to work with people experiencing homelessness in a respectful manner.
• Knowledge of standard office principles and procedures
• Strong computer skills, including proficiency in Microsoft Office Programs (Word, Excel, and PowerPoint).
• Self-starter, highly organized and able to handle rapidly changing priorities.
• Exceptional customer service skills
• Strong problem-solving skills and ability to complete tasks independently.
• Effective verbal and written communication skills, including business English, grammar, and punctuation
• Knowledge of principles of telephone etiquette.
• Able to work effectively with other staff, clients, and visitors.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Extended periods of sitting and standing as well as assisting Case Managers according to their physical needs.
• Work environment: Primarily an office environment with some local travel required. Use of regular office equipment.

Equal Opportunity Employer
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/