Team Lead

Job Description:

Salary: $56,000/year

Our efforts in Michigan have been consistently recognized!

Recent Awards:

Michigan Top Workplaces - 2015-2025

Crain's Detroit Business Private 200 - 2025 (and Crain's Cool Places to Work!)

Best & Brightest Companies to Work for in the Nation - 2012-2025 (and Metro Detroit!)

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position: The Team Lead will oversee the data entry and documentation of Case Manager caseloads. Attend all triage and hearing appointments with Department of Health and Human Services partners. Assist with the day-to-day questions and guidance related to policy and procedures.

Essential Functions:
• Help to ensure that positive outcomes and program goals are met as required by contract
• Supervise activities and conduct performance evaluations for case management staff
• Model appropriate coaching and case management strategies
• Perform case reviews to ensure that required documentation is maintained, staff are adhering to program policies, and participants are complying with their participation requirements
• Review and approve participant requests for supportive services
• Assist with participant case management tasks as needed
• Document all participant contacts in case notes
• Act as liaison and maintain collaborative relationships with local Dept. of Health and Human Services (DHHS) partners
• Review Work Participation Rate (WPR) and other performance reports weekly and work with staff to address performance issues
• Maintain a thorough knowledge of PATH policies and procedures
• Coordinate participant transfers and other case changes with DHHS and other partners
• Other opportunities as available

Education and Experience Requirements:
• Experience working with FIP recipients/PATH participants and/or other workforce programs
• Excellent leadership and communication skills, both written and verbal
• Ability to maintain flexibility as needs of contract require
• Customer service experience preferred
• Proficient in Microsoft Office applications
• Bachelor’s degree in business, education, human services, or related area is preferred

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.