Team Lead

Company:
Marsh Risk

Description:

Team Lead

Location: Travel proximity to a Marsh office (U.S.) - hybrid/flexible; travel as required

Position Summary: The Team Lead is the front-line people leader for a team of project managers and/or CIW consultants. This role balances hands-on consulting and project management on a reduced caseload with daily leadership responsibilities that drive consultant performance, coaching, and career development. The Team Lead ensures consultants adopt a consultative, impact-focused mindset, delivers measurable client outcomes, escalates personnel or performance issues when needed, and acts as the primary liaison between consultants, project managers, and practice leadership.

What will you do?

• Lead a team of project managers and/or CIW consultants day-to-day: set priorities, assign workstreams, monitor progress, and remove blockers to delivery.
• Maintain a reduced claim inventory or serve as project manager on select engagements to model delivery expectations and preserve subject-matter currency.
• Coach consultants to focus on outcomes (reserve movement, cycle time reduction, closure rates, client value) rather than transactional activity; provide regular, actionable feedback.
• Conduct regular 1:1s, performance check-ins, and development conversations; support creation of individual development plans and competency growth.
• Identify skill gaps and coordinate training, shadowing, or targeted learning to raise team capability.
• Monitor consultant quality and adherence to delivery standards; surface trends and coordinate remediation with the Zone Leader.
• Raise and manage performance or personnel escalations promptly and professionally; facilitate documentation, performance plans, and recommended next steps with zone/practice leadership and HR as appropriate.
• Coordinate with project managers and practice leaders to align resourcing, schedules, and client priorities; escalate capacity or scope concerns early.
• Track and report team metrics and KPIs (utilization, throughput, outcomes, client satisfaction) to the Zone Leader.
• Contribute to recruiting, onboarding, and ramp plans for new consultants; validate readiness for independent delivery.
• Foster a collaborative team culture that emphasizes accountability, continuous improvement, and client-first delivery.

What can you expect?

• A leadership role focused on people development, operational rigor, and tangible client outcomes.
• A hybrid mix of individual contributor work and people leadership responsibilities.
• Close collaboration with practice leadership, other Team Leads, project managers and other practice stakeholders.
• High visibility for contributions to client outcomes and consultant career progression.

What's in it for you?

• Opportunity to shape a high-performing delivery team and influence practice operating standards.
• Meaningful impact on client results and consultant career trajectories.
• Competitive compensation, performance incentives, and comprehensive benefits.
• Visibility and career growth opportunities within the Claims Consulting Practice and broader firm.
• Support for professional development and internal mobility.

We will count on you to:

• Develop and sustain a consultative, impact-driven mindset across the consultant team.
• Deliver dependable people leadership-recruit, onboard, coach, evaluate, and escalate when required.
• Maintain hands-on delivery capability while prioritizing team leadership and development responsibilities.
• Ensure consultant outputs meet practice quality standards and link recommendations to measurable client outcomes.
• Coordinate resource allocation and capacity planning of team.
• Communicate clearly and timely with practice leaders and project managers about team performance, risks, and opportunities.
• Actively participate in continuous improvement efforts-refining playbooks, templates, and delivery approaches.

What you need to have?

• Bachelor's degree or equivalent professional experience preferred.
• 5+ years of claims, consulting, or program delivery experience; at least 2 years in a supervisory or lead role preferred.
• Strong coaching and people-management skills with a track record of developing individual contributors.
• Demonstrated ability to balance individual contributor work with leadership responsibilities.
• Experience working with multiple TPA/claims systems and comfort with claims data, KPIs, and reporting.
• Excellent verbal and written communication, stakeholder management, and conflict resolution skills.
• Proficiency with Excel and PowerPoint; familiarity with RMIS or BI tools a plus.
• Willingness to travel and work a hybrid schedule.

What makes you stand out?

• Proven record of moving consulting teams from transactional case handling to outcome-driven delivery with documented client-impact metrics.
• Demonstrated personal accountability, confidence and resilience
• Exceptional project skills - administrative essentials (project planning, initiative, execution, control and closure) and behavioral (ability to engage and manage team, internal and external stakeholders).
• Formal coaching, project management, or process improvement experience.
• Strong facilitation skills and experience delivering training or developing onboarding curricula for consultants.
• Demonstrated ability to coach and influence others.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $112,600 to $239,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.