Team Lead Communications

City/State
Norfolk, VA

Overview

Work Shift
Rotating (United States of America)

Sentara Healthcare is currently seeking a full-time Team Lead Communications at Sentara Norfolk General Hospital in Norfolk, VA

Job Summary:

In addition to fulfilling the role of and meeting the expectations of a Senior Communications Assistant, the Team Lead will assist the Team Coordinator (TC) with daily operations, acting as a shift supervisor in the absence of the TC. The Team Lead will supervise the daily operations of their shift and provide training, guidance and support as needed. Responsible for being proficient in all downtime procedures and able to lead the team during outages or unforeseen events. Proficient in usage of all software and hardware utilized within the department. Is a proficient emergency dispatcher with detailed working knowledge of all emergency procedures. Acts as a liaison between operations staff and leadership. Frequently assigned special projects.

Shift:

Fulltime Rotating Shifts

Education Requirement :

High School Grad or Equivalent

Job Requirements :
Required: Call Center - 2 years, Customer Service - 2 years Preferred: EMS - 1 year, Healthcare - 1 year

Sentara Benefits :

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, https://www.sentaracareers.com/explore-sentara/benefits/

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

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Job Summary

In addition to fulfilling the role of and meeting the expectations of a Senior Communications Assistant, the Team Lead will assist the Team Coordinator (TC) with daily operations, acting as a shift supervisor in the absence of the TC. The Team Lead will supervise the daily operations of their shift and provide training, guidance and support as needed. Responsible for being proficient in all downtime procedures and able to lead the team during outages or unforeseen events. Proficient in usage of all software and hardware utilized within the department. Is a proficient emergency dispatcher with detailed working knowledge of all emergency procedures. Acts as a liaison between operations staff and leadership. Frequently assigned special projects.

Qualifications:

HS - High School Grad or Equivalent (Required)

Computer/Keyboard Skills, Customer Service, Related

Skills

Communication, Critical Thinking

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.
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