Team Lead for Back Office MGG - with Great Benefits

We are eager to add an energetic Team Lead for Back Office MGG to join our exceptional team at ISTA Personnel Solutions in Makati, Metro Manila, Philippines.
Growing your career as a on_site Team Lead for Back Office MGG is an exceptional opportunity to develop useful skills.
If you are strong in planning, problem-solving and have the right determination for the job, then apply for the position of Team Lead for Back Office MGG at ISTA Personnel Solutions today!

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back office Team leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description

• Oversees daily operations for all agents delivering high-quality and valued services
• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
• Perform other supervisory tasks as required

• At least 1-year BPO experience as a Team Lead
• Preferably with experience in Healthcare, Cash posting/Finance
• Must be detail oriented
• Proficient in using MS Excel
• Ability to multi-task, prioritize, and manage time effectively
• Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
• Excellent verbal and written English skills
• Willing to work onsite in MAKATI
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Benefits of working as a Team Lead for Back Office MGG in Makati, Metro Manila, Philippines:

● Excellent benefits
● Room for Advancement
● Attractive packageCompetitive Pay