Team Lead - Hospitality

Why Redmond?

We’re a high-integrity general contractor driven by a passion for transforming spaces and providing top tier service to our clients. Named one of Crain’s Best Places to Work four years running, our team is made up of collaborative, hardworking professionals who are experts in complex, high-stakes projects across corporate interiors, landlord redevelopment, hospitality, and science and technology sectors. Redmond is committed to a culture of teamwork and collaboration. Team members at all levels contribute, regardless of role or function, to support one another and ensure successful outcomes on every project. 

Our vision is to be the strongest pound-for-pound general contractor by delivering the most value and exceeding expectations. We’re deeply committed to elevating diverse voices and championing the advancement of women and underrepresented professionals in the construction industry. We’re not just building spaces; we are building a more inclusive, innovative future.

What We Need:

Redmond is seeking a highly motivated Team Lead: Hospitality to nurture and grow our evolving portfolio of restaurant, retail, experiential, and hospitality-driven projects across Chicago and beyond. This individual will be responsible for client relationship management, strategic leadership, business development, project execution, and financial/team oversight to ensure exceptional delivery and growth within Redmond's hospitality vertical. 

The ideal candidate is a seasoned construction professional who possesses 12+ years of experience in construction management with at least 5 years of experience leading hospitality projects. Strong leadership skills and the ability to inspire and develop high performing teams will be critical to success in this role.

What You'll Do:

Client & Partner Relationships

• Develop, maintain, and grow strong relationships with architects, end users, owners, and industry partners, while proactively identifying new opportunities 


• Set kickoff, mid-project, and closeout gatherings with Project Partners to foster relationships and leave a lasting impression

Business Development & Industry Involvement

• Take initiative on new business opportunities and lead generation


• Lead the pursuit process from receipt of an RFP through the pitch, strategizing on team, messaging, and approach 


• Build confidence in interviewing and pitching for new work


• Engage in industry-related extracurricular activities and professional organizations

Team Leadership & Training

• Provide oversight and mentorship to Project Managers, Project Engineers, & Project Coordinators


• Provide regular performance feedback and contribute to quarterly reviews for direct reports


• Onboard and train new team members; present ongoing process improvement trainings

Communication & Problem Solving

• Possess a strong understanding of project priorities and manage multiple tasks simultaneously


• Maintain clear, proactive communication with Project Partners (preferably verbal, with email follow-up); delegate effectively, escalate issues appropriately, and prepare actionable solutions when presenting challenges to Leadership

Project Setup & Kickoff

• Manage permitting and initial project setup, including creation of the Project Folder


• Set schedule goals; delegate creation to PM & Superintendent; review and finalize prior to client submission


• Coordinate and lead the Project Kickoff Meeting, including alignment with Leadership on expectations, procurement strategy, schedule, profit targets, and team responsibilities


• Maintain detailed awareness of project milestones, deliverables, and critical path items

Contracts & Financial Oversight

• Manage the prime contract process; align project-specific expectations with the Project Team and consult with Operations for final review on redlines


• Approve and oversee final Trade Partner selection, interviews, and buyout


• Guide the creation of Final Schedule of Values & Exhibit As (scope documents) for all Work Orders


• Oversee budget development and financial planning; review with Leadership to ensure alignment with profit goals


• Utilize Procore to manage General Requirements, allowances, contingency, and track overall financial performance and ensure profit goals are achieved


• Ensure delivery of the Accounting Questionnaire and oversee Pencil Draw submissions


• Oversee claim management


• Manage financial closeout, including final claim resolution (COs and schedule extensions), allowance/contingency reconciliation, and establish ground rules for Day 2 work

Project Execution & Team Oversight

• Provide strategic oversight of Field teams, Trade Partners, and Vendors


• Review and lead OAC meetings; delegate agenda/minute responsibilities, ensuring quality and alignment
  


• Take full ownership of Project delivery including drawing review, RFIs, and submittal management


• Oversee Punch List completion and manage final quality control


• Facilitate the Project Closeout meeting and lead the internal Project Debrief with the Project team

What You'll Bring:

• Minimum of 10 years of experience in construction project management with at least 5 years of experience leading hospitality projects


• Proven success in client-facing roles and business development


• Ability to manage highly detailed hospitality projects


• Exceptional communication skills and proven ability to cultivate strong, collaborative relationships with project partners and clients


• Success in winning and executing profitable, high-quality projects


• Positive attitude and commitment to delivering a premier experience for team, clients, and partners


• Comfortable pitching and interviewing for new client work


• Demonstrated ability to mentor, support, and inspire team members


• Passion for hospitality and creating memorable guest experiences


• Adaptable, proactive, and committed to continuous improvement

Compensation & Benefits:

Competitive salary and industry-leading benefits package, including:

• Gold PPO Health Insurance


• 401k Plan


• Unlimited Flex PTO


• Commuter Benefits,


• Paid Family Leave


• Professional Development


• Volunteer Time Off

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected under applicable law.