Description
Impounds Team Lead – Key Expectations
The Impounds Team Lead plays a critical role in driving operational excellence, supporting team development, and ensuring efficient management of impound-related activities. This position requires a strong balance of leadership, strategic thinking, and relationship management.
Leadership & Team Development
- Serve as a trusted resource for the team by providing daily support, guidance, and problem-solving assistance.
- Review calls and case activity to deliver effective coaching focused on impound processes, compliance requirements, negotiation techniques, and customer experience.
- Foster a culture of accountability, continuous improvement, and professional development.
Strategic & Innovative Thinking
- Demonstrate a principled entrepreneurship mindset by identifying opportunities to improve processes, reduce expenses, and increase operational efficiency.
- Understand business objectives and proactively recommend solutions that support portfolio growth while maintaining budget discipline and cost effectiveness.
- Embrace innovation and challenge the status quo to drive positive business results.
Operational Excellence
- Support supervisor responsibilities and special projects as needed to ensure departmental success.
- Effectively manage multiple priorities, balancing daily operations with long-term initiatives.
- Ensure deadlines are met while coaching team members on prioritization and workload management.
Vendor & Business Partnership Management
- Build and maintain strong relationships with critical external partners, including impound facilities, recovery agents, and outside counsel.
- Partner effectively with internal stakeholders across departments to resolve issues and improve outcomes.
- Demonstrate professionalism, influence, and negotiation skills when interacting with vendors to achieve mutually beneficial results.
Results-Focused Execution
- Lead by example in managing complex impound situations while ensuring compliance and operational consistency.
- Drive accountability for performance metrics, service levels, and business objectives.
- Support a scalable and efficient impounds operation capable of meeting evolving business needs and portfolio growth.
Success in this role requires a leader who is proactive, adaptable, solutions-oriented, and passionate about developing people while delivering strong business results.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours vary by department and business need.
Travel
No travel is expected for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
California Privacy Notice
As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice. 
Your email job alert is now active!