Team Lead of Care Management (Indianapolis, IN / Field Based)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)


• Own It (Drive and ownership)


• Do the Right Thing (High integrity)


• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Team Lead of Care Management for our team in Indiana.

This role is based in Indiana and is required to travel throughout the following areas: Indianapolis, IN Gary, IN, Hammond, IN, and Valparaiso, IN.

Program & Position Overview:

Structured Family Caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.    

 The Health Coach Team Lead is a vital part of our operations in Indiana. The eam Lead will oversee and supervise a team of health coaches, working closely with waiver members, caregivers, and other stakeholders participating in various waiver programs.  The goal of this position will be to ensure in-home visits and caregiver training is performed in accordance with contractual requirements.  This role will work hand in hand with the Assistant Manager and state operations leadership to escalate identified issues or concerns that may necessitate case management intervention.  The Health Coach Team Lead will coach team members, provide feedback, and help them develop necessary skills. The commitment of the Health Coach Team Lead to turning challenges into opportunities will contribute to the team’s success.  

Every Day You Will:

• Provide guidance, oversight, and support to Health Coaches who are responsible to perform initial home assessments (virtual and in-person) to screen for Home Health functional scale eligibility (ADL/IADL); develop caregiver emergency backup plan, manage inbound patient/caregiver inquires. 


• Ensure each Health Coach performs their tasks within required timeframes and meets an average of 3 in-home/virtual visits daily. 


• Develop and monitor processes for Health Coaches that provide clear direction on the reporting of any concerns regarding the waiver member or caregivers’ health, condition, surroundings, safety, or unmet needs. 


• Ensure Health Coaches are well versed and capable of entering comprehensive and concise case notes that provide a clear description of the patient’s condition and the caregivers ability to care for the patient. 


• Participates in the hiring, selection, and onboarding/training process for new Health Coaches to include training on outreach to Hospitals, Nursing Homes, Skilled Nursing Facilities, and Rehab centers to promote FreedomCare as an SFC Provider.  


• Ensure efficient day-to-day operations by analyzing, monitoring, and optimizing workflows, processes, and procedures. Identify areas for improvement and implement solutions to enhance productivity.  


• Perform audits of daily tasks and processes to identify opportunities for improvement and efficiency. 


• Serve as a subject matter expert in documenting and developing best practices and training material. 


• Monitor and evaluate the performance of team members, providing feedback and conducting 1:1’s and performance reviews. 


• Demonstrate excellent customer service and use proper de-escalation techniques. 


• Assist clients and caregivers who are participating in the program with questions they may have and work to resolve any issues that arise. 


• Monitor key performance indicators (KPIs) and metrics to measure operational performance and identify areas for improvement regularly and implement corrective actions as needed.  


• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing. 


• Participate in community outreach activities (some reimbursed travel may be required). 


• Complete ad hoc assigned tasks/projects accurately and efficiently  


• Ensure standard operating procedures are followed for operations functions.  

Ideal Candidate Will Possess:

• A Bachelor's degree or equivalent work experience. 


• Previous supervisory or leadership experience preferred. 


• Travel Requirement: 80% in field & 20% remote office. 


• Two or more years’ experience working with elderly disabled adults and caregivers. 


• 1-3 years’ medical field experience and/or case management, home health; experience


• Updating and maintaining case notes and completing case reviews. 


• Proficiency in using office software (e.g., Microsoft Office suite).  


• Experience using a CRM (Salesforce is a plus). 


• The ability to exercise judgment independently and voice noticeable issues or trends.


• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers. 


• Strong problem solving skills; able to identify issues and escalate when appropriate. 


• Excellent time management, critical thinking, and active listening skills; able to multitask. 


• Possesses a high level of empathy and emotional intelligence. 


• Strong proficiency in computer software navigation; Salesforce experience, a plus. 


• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines. 


• Excellent communication, critical thinking, multitasking and organizational skills 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience, starting with the following offerings:

• Medical, dental, and vision


• Life, STD, and LTD insurance401(k) match


• Wellness Programs


• Internet


• Reimbursement


• Gym


• Reimbursement


• Competitive Compensation


• Continued Education


• Opportunities for growth

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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