Team Lead, Operations (Fishers, IN)

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do: 
Under direction, the Vehicle Operations Team Lead’s key responsibilities are to oversee, monitor, coordinate Vehicle Operations Specialist (VOS) team members to support and achieve organizational goals for productivity, timeliness and quality. The Lead is also responsible for overseeing the daily workflow while ensuring accuracy and turnaround time, compiling daily reports outlining volume, productivity, and priorities. The Vehicle Operations Team Lead will work directly with the Vehicle Operations Fulfillment Manager regarding training and coaching team members on customer fulfillment, and will assist in managing communication and the delivery of services to key Vehicle customers. Tracking and reporting of daily accountabilities and KPIs will be a primary responsibility, as well as recommending process improvements and efficiency accelerators.

This is a fully onsite position based in Fishers, Indiana, United States.

Responsibilities:

• 40% - Serve as a subject matter expert on the Vehicle Operations Specialist (VOS) team, supporting the Vehicle Operations Fulfillment Manager in training and mentoring VOS team for customer-specific goal achievement.
• 30% - Oversee the daily VOS workflow, ensuring accuracy and turnaround time, compiling daily reports outlining volume, productivity, and priorities. Track and report daily accountabilities and KPIs for all VOS team members. Review and approve team timecards.
• 15% - Manage communication and the delivery of services to key Vehicle customers.  
• 15% - Collaborate with other groups, to include Customer Success, State Specialists, IRP and Permits Specialists, and/or Fuel & Mileage team members on appropriate prioritization and servicing of customer portfolio.

• High school diploma or GED required; Associates degree preferred.  
• Minimum of high school diploma or equivalent and five years related progressive experience, or Associates Degree with two to four years related experience.

• Experience compiling and analyzing data for business consumption.
• Strong analytical skills and desire to bring change management processes to organization.
• Excellent Excel skills for data manipulation and presentation, including ability to use formulas.
• Passion for coaching and service delivery, with track record of working with customers and colleagues to achieve shared goals.

• Ability to work remotely with occasional business travel.    
• Medical, Vision, Dental, and supplementary benefit plans 
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays   
•  Access to tech and growth opportunities, and leaders who want you to succeed! 

• Honor Honesty, Consistency, and Responsibility: Do the right thing
• Cultivate an environment of dignity: Show respect for the individual
• Take an Outside-In approach: Put the customer first
• Think out-of-the-box: Innovate and create
• Stay Team-Oriented: Collaborate and appreciate each other

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $49,000-$51,000 annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.