Team Lead, Pre-Access - Pre-Access - Days

Job Summary:

The Team Lead is responsible for overseeing and assisting in the day-to-day operations of the department. The Team Lead supports management by ensuring adequate staffing and recommending improvements to processes within the department.

Job Description:

Responsible for leading and performing tasks within the department

• Delegates tasks and sets goals and deadlines


• Analyzes reports to monitors trends related to area processes


• Collaborates with supporting departments to ensure the patient and doctors needs are met


• Maintains adequate staffing by assuming responsibilities as needed

Reviews processes and identifies opportunities for improvement

• Develops metrics and minimum standards


• Plans and develops new systematic approaches to improve/maintain employee accuracy


• Collaborates with IS to ensure all systems meet business operational needs

Supports Management with assigned duties and department efficiencies

• Enforces, follows and supports all processes, policies and procedures and ensures all staff are updated when changes occur


• Monitors performance of department process, staff work schedules, time and attendance


• Identifies training needs and provides coaching for new and current employees

Audits processes including patient access, cash collections, patient flow, admitting, and discharge functions.

• Work registration errors to decrease denials and delays in billing and collections.


• Ensures all patient data is accurate and confidential.

Required Qualifications:

Education: Associates degree, additional applicable experience may be substituted in lieu of degree.

Experience: Four (4) years of experience with patient registration, admissions, authorization-referrals or similar.

Preferred Qualifications:

Education: Associate's degree in a business or healthcare related field

Experience: Four (4) years or more of Patient Registration experience and one year in a management role.