Team Lead, SOC

Internal job posting for current 360 Privacy employees only. Only internal applicants will be considered. 

Title: TEAM LEAD, SOC​

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Reports To:​

The Team Lead, SOC will report to the Senior Manager, SOC.​

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Job Overview:​

The Team Lead, SOC, is responsible for overseeing the day-to-day execution of Security Operations workflows, ensuring work is completed accurately, on time, and in alignment with defined processes, SOPs, SLAs, and priority frameworks while supporting/managing team members and escalating system-level issues as needed.

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Core Ownership:

• Own daily execution and output quality for assigned team


• Own queue health, backlog management, and SLA adherence


• Own task prioritization and work distribution within defined frameworks


• Own workflow compliance and execution consistency

Key Responsibilities:

Ownership & Expertise

• Own the deletion product and act as the subject matter expert on all site deletions


• Maintain and update the Site List Guides and SOPs

Workflow & Operations Management

• Prioritize and distribute daily work across the DPA team


• Assign, escalate, and resolve tickets (including Expanded Services and escalations)


• Support operational tasks like PII updates, enrollments, and scan queue management

Team Leadership & Development

• Conduct weekly syncs, training, and onboarding (including 2-week reviews)


• Provide guidance, answer questions, and foster team innovation

Quality Assurance & Performance

• Perform QA checks on DPA work and team tools/technology


• Monitor and report on individual and team performance metrics

Communications & Process Improvement

• Communicate process updates and track site changes clearly


• Gather team feedback and drive improvements to workflows and tools

Decision Scope

• Own real-time prioritization and task distribution within defined workflows


• Focus on execution and contributes feedback to improve systems over time

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Required Qualifications:​

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook)


• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions


• Demonstrates an inspirational attitude that contributes to a positive team environment


• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance


• Ability to maintain reliable and consistent attendance and punctuality


• Basic skills and understanding of Specialty Software: Jira, Confluence, Miro


• Excellent verbal, written, and presentation skills​

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Required Education/Experience:

• At least 6 months in a DPA role

Preferred Qualifications:​

• A Bachelor’s Degree (BA, BS, BBA) or equivalent


• Experience working in a corporate security environment


• Previous management experience

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Interested? Please apply via the link by end of day on September 14. 

#LI-DNI​