Team Lead / Supervisor Loan Servicing Support

Company : Nationwide It Services

Job Description - Team Lead / Supervisor Loan Servicing Support

Team Lead / Supervisor – Loan Servicing Support

Location: St. Louis, MO (Onsite – Federal Facility)
Employment Type: Full-Time
Security Requirement: Background Investigation Required

Nationwide IT Services (NIS) is seeking a Team Lead / Supervisor – Loan Servicing Support for a potential opportunity supporting the USDA Rural Development Servicing Office in St. Louis, MO.

If you’re a detail-oriented leader who thrives in structured, compliance-driven environments and enjoys guiding teams to deliver high-quality results, this is an excellent opportunity to make an impact in a mission-focused federal program.

Position Overview
The Team Lead will oversee day-to-day loan servicing support operations, ensuring production workflow, quality standards, and compliance requirements are consistently met. This role combines hands-on operational oversight with team leadership and performance management.

Key Responsibilities

Assign and monitor daily workload across servicing support staff
Track productivity and quality metrics to ensure performance goals are achieved
Conduct quality control inspections and documentation reviews
Coach, mentor, and support team members to drive continuous improvement
Escalate operational or technical issues to Subject Matter Experts (SMEs) as needed
Ensure strict adherence to documented procedures, federal guidelines, and compliance standards
Maintain accurate reporting and workflow documentation

Required Qualifications

Minimum 2 years of experience in mail handling, financial operations, or similar processing environments
Supervisory or team lead experience preferred
Strong organizational skills with the ability to manage high-volume workflow
Excellent documentation and record-keeping skills
High attention to detail and accuracy
Ability to work in a structured, compliance-driven environment
Comfortable performing repetitive, process-oriented work
Ability to successfully complete a federal background investigation

Why You’ll Love This Role

Lead a team supporting a mission-driven federal program
Play a key role in maintaining operational excellence and compliance
Stable, onsite position within a federal facility
Opportunity to grow leadership experience in a structured government environment

About Nationwide IT Services (NIS)
NIS is an IT and Management Consulting firm and a CVE-verified Service-Disabled Veteran-Owned Small Business (SDVOSB). We deliver value-added services to federal customers by leveraging technology, skilled professionals, and industry best practices to implement innovative and mission-focused solutions.
Benefits Include:

Medical, dental, and vision insurance
Life and disability insurance
401(k) with employer match
Paid holidays
Paid time off (vacation and sick leave)
Employee Assistance Program (EAP)
Educational reimbursement
Pet insurance

Nationwide IT Services is an Equal Opportunity Employer.

If you are ready to lead with precision, accountability, and purpose, we encourage you to apply.

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Team Lead / Supervisor Loan Servicing Support

Job Description - Team Lead / Supervisor Loan Servicing Support

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