Team Leader

Salary :

$16 - 25 hourly

Company : Crossroads Pet Resort

Job Type : Full Time

10832 Knott Avenue , Ca 90680

Number of Applicants

000+

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Job Description - Team Leader

We are seeking a seasoned Team Lead to join our busy dog daycare/boarding/grooming and training team! In this dual-role you will be responsible for the overall care and well-being of the animals and the supervision of the kennel staff at our facility. In addition, you will assist the General Manager with day-to-day responsibilities for the business, including overseeing client service staff, as needed. This role requires a dynamic, organized and dedicated person with excellent written and verbal communication skills and a focus on professionalism, quality and safety. If you have animal care experience, love animals and leading people, this may be the role for you!

Responsibilities:

Oversee & supervise general health and safety of the animals.

Supervise kennel personnel and oversee general animal care tasks such as water and feeding, recreation, housing and grooming.

Maintain up-to-date records of animal feedings, treatments, and other related information as needed to ensure animals are healthy and happy during their stay with us.

Follow feeding and medication instructions and provide close oversight of kennel staff who assist with these tasks.

Engage in play activities and exercise with the animals; group like-tempered animals together and rotate animals to ensure sufficient recreation time.

Maintain a clean and healthy facility; ensure runs, kennels and play yards are maintained in a clean and sanitary manner at all times.

Ensure run card information is accurate for each animal and run cards are properly posted as per policy.

Ensure animals are housed in properly sized runs/kennels.

Monitor external temperature and manage animals per stated policies on temperature exceedances (hot and cold).

Maintain proper signage in and around the facility, per policies and procedures.

Work with staff to stay up-to-date on standard operating procedures (SOPs) and ensure said procedures are followed.

Update SOPs as needed and provide documented training to staff when SOPs have been revised or new procedures are implemented.

Schedule appropriate kennel staffing based upon daily capacity numbers and work with the GM to monitor payroll costs for the kennel.

Schedule kennel staff to ensure proper coverage while employees are on their routine or meal breaks

Conduct employee meetings and work with the GM regarding employee performance reviews - provide employee feedback on a routine basis.

Assist with oversight of client service staff to ensure proper coverage of the front desk, phones and in-person clients

Interface with trainers, groomers and front end staff about intakes, go-homes, training dog schedules, grooming needs and client-specific requests. Ensure the entire team is ‘on the same page’ on a daily basis.

Interface with the GM and owner as needed to communicate issues, provide feedback and propose ideas for improvement.

Be responsible for other tasks as assigned by the GM.

Qualifications:

Minimum 3 years previous experience in animal care - leadership roles are preferred, but dedication, a focus on quality and safety, an ability to retain information and a willingness to engage with and train others, and implement required standard operating procedures, is a must.

Strong communication skills and willingness to work as a part of a team; the Team Lead is a working role!

Passion to help and treat animals

Ability to work outdoors in all weather conditions

Ability to interact with animals in a calm, non-threatening manner

Ability to thrive in a fast-paced, think-on-your-feet environment

Ability to implement and follow SOPs and policies and ensure team members are also following them

Ability to motivate staff and hold staff accountable for daily tasks

Ability to provide feedback on performance and to receive feedback

Compensation: $16.00 - $25.00 per hour

About Crossroads Pet Resort

Hi. I’m Dan Tambourine, President and owner of Crossroads Pet Resort, Inc. I have been in the pet industry for as long as I can remember. Animals are my passion and I have always been committed to their care. But this is an “About Us” page, not About me.

We have been at our current location since 1996 and since that time, we have worked hard to hire the best staff to provide the best pet care and dog training available in Orange and Los Angeles counties. We have industry expertise that few can match.

Careers

Crossroads’ philosophy is all about providing the highest quality of care and loving attention to dogs in our care. We have a great reputation for doing just that! We are a group of energetic and motivated people who love what we do and are looking for other like-minded, high-quality people to join our team. We offer exciting opportunities that will challenge your abilities, expand your skills and reward your contributions.

We look for employees who are:
Energetic animal lovers.
Committed to life long learning.
Dedicated to integrity and honesty.
“Can-do” optimists who make things happen.
Excited about change and opportunities to advance. Team players who go the extra mile for themselves, the pets, their team, and our community.

What We Do
We’re a privately-owned and operated pet care facility focused on a single mission: To be THE name in pet dog training, boarding, grooming, and doggie daycare in Southern California as a result of our honest business dealings with clients and employees, reliable and quality service with a commitment to cleanliness and order, courteous and knowledgeable staff, and a reputation for “caring deeply” about the animals in our care and the people who love them. To recognize that our commodities are boarding and training, but our products are peace of mind and successful human/pet relationships.

Every day we get to do a job we love and contribute to helping pets and their owners. From providing inspiration to dog parents who need it; helping customers learn how to change the course of their relationship with their dogs without force; educating the dog owner how to speak “dog”, – improving the relationship between dog and owner is the goal for us. It’s why we do what we do. We know that our work can change and enrich the lives of pets and their owners . We work together to create “raves” for our clients. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation.

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Team Leader

Job Description - Team Leader

About Crossroads Pet Resort

Careers

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