Team Leader $18.50 - Woodstock

Essential Functions:

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met


• Open and/or close the store as key holder/team leader on duty


• Develop, train, coach and support team members for career growth within the organization 


• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures


• Adhere to the task outline for the job you are supervising and performing


• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective


• Assist and resolve any complaints and communicate complaints and issues to management team


• Maintain proficiency for tasks required in all workstations


• Monitor and maintain overall store appearance and housekeeping to agency standards


• Perform and assist in all functions completed by store personnel


• Support in maintaining all company records and reports accurately and in a timely fashion


• Attend all meetings and training as required by the agency


• Transfer to any Goodwill of North Georgia store within the territory as needed or required


• Perform other duties as assigned by management

Job Requirements and Qualifications:

• High School Diploma or GED required


• Two to three (2-3) years of experience in retail


• Associates Degree or completion of related retail management course work preferred


• Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus


• Must be certified and licensed to operate a forklift


• Maintain dependable transportation and electronic communication device


• Must be proficient in Microsoft Office


• Must start employment in acceptable safety work shoes


• Must be able to adapt to growth and a changing environment within the Agency

Working Environment Requirements:

• Must be able to work in all types of conditions including heat, cold and dust


• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation


• Must be available to work Monday through Sunday during operating hours as needed for business operations