Team Leader - Medical Assistant

About the Company

Midwest Express Clinic is the “Best in the Midwest” when it comes to your health care needs. We provide a convenient alternative to an ER visit or doctor’s appointment for illnesses and injuries that are urgent but not emergent. We are one of the fastest growing urgent care chains in the Midwest, with 50+ locations between the Chicagoland and Northwest Indiana area since our doors opened in 2012.
 

Job Summary

The Team Leader will be responsible for supervising the day-to-day functions of the front desk, medical triage, and back office staff of an assigned Urgent Care clinic location, overseeing the medical assistant and radiology technician staff, and ensuring the highest quality care and operational efficiency is being met. This position collaborates with the Medical Provider teams and requires strong patient experience skills, the ability to problem solve and deescalate, and motivate team members. This is a full-time, on-site position working 6.5 shifts per pay period. 

Our clinics are open 7 days a week: Monday-Friday, 8AM - 8PM and Saturday & Sunday, 8AM-6PM.

WORK HOUR AND SHIFTS:
12 hour shifts, 8AM - 8PM. 3 shifts one week, 3.5 shifts the following, rotating weekends.


Responsibilities

• Provides day to day leadership of the Clinic's culture and environment, ensuring adherence to policy and procedures and workflows.
• Provides training to medical assistant and radiology tech roles and responsibilities, including intake and registration, patient triage, and other administrative tasks, while ensuring the highest quality patient experience standards.
• Direct analysis/intervention related to clinic issues, with a focus on front office to back-office activities.
• Assist with and serve as a primary contact for de-escalation and crisis intervention efforts
• Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment
• Cultivate a positive work environment, consistent with the values of the organization, and foster a group dynamic that yields high people engagement and supports a culture of quality care and efficiency, utilizing collaboration and open discussions to develop staff skills
• Serve as a resource for patient questions and concerns regarding patient experience.
• Consults with the Regional Manager regarding employee and workplace concerns.
• Keeps inventory of medical supplies and requests orders of supplies as needed and within budget.
• Enhance operational effectiveness, emphasizing cost containment, accurate patient registration, and efficient patient experiences
• Participate actively in quality improvement projects to achieve and sustain high-quality patient experience and health outcomes
• Ensure compliance with federal, state, and local regulations
• Ensure and maintain a safe work environment, upholding company-wide quality of care standards.

Qualifications

• Associate’s degree required, bachelor’s degree preferred from an accredited institution preferred, but not required.
• BLS Certification
• Minimum of 2-3 years of progressive experience in medical settings
• At least 1 year of managerial experience
• Must have valid driver's license
• Knowledge of regulations, HIPAA policies, and clinical best practices
• Experience working in patient-centric environment
• Experience working with electronic health systems and databases, experience with Experity a plus.
• Demonstrated excellence in interpersonal skills and conflict resolution
• High regard for confidential information and ability to communicate effectively with leadership

Benefits: Midwest Express Clinic is proud to offer our employees a competitive selection of employer sponsored medical, dental, vision, and short term disability plans that meet the diverse needs of our employees and their families. Employees can also opt into a wide range of voluntary benefit plans including, but not limited to pre-tax spending accounts (FSA, HSA, Dependent Care, and Commuter), life insurance, critical illness, and even pet insurance. We offer a company-sponsored 401K plan, with employer match, to help them plan for a financially secure future. We also believe in the importance of work-life balance, with all full-time employees eligible for Wellness or Paid Time Off benefits.