Team Leader Philippines - Urgent Position

Team Leader | Philippines

Remote - Philippines

Join Peak Support: Where Passion Meets Purpose

At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!

We offer:

• Competitive compensation and excellent benefits.
• Comprehensive training and development programs.
• A fun, inclusive workplace culture.
• Opportunities for personal and professional growth.

Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.

Apply now and let's start our journey together!

What you will do:

We are seeking a dynamic Team Leader to play a pivotal role in enhancing and fortifying our client’s brand message through daily interactions with customers and team members. The ideal candidate possesses proven leadership experience and exceptional written and verbal communication skills. They should feel confident in guiding a team, engaging with management and key stakeholders, and handling inbound calls, chats, emails, and social media messages with professionalism, accuracy, and timeliness.

The successful candidate will join a responsive team of highly motivated and productive individuals operating in a fast-paced environment with high organizational expectations. Nonetheless, we prioritize quality—both in our output and in the well-being of our employees.

We are seeking individuals who possess:

• A solid background in performance management
• Flexibility regarding work hours and willingness to accommodate shifting schedules, including working on holidays
• Strong coaching abilities
• Resilience under pressure
• A proven track record of meeting targets and enhancing agent performance
• A commitment to service and customer satisfaction
• Excellent analytical skills with a keen eye for detail
• Proficient decision-making and problem-solving capabilities
• Sound knowledge of call center tools and processes

Requirements:

• 2+ years of Team Leader experience in the BPO industry
• Experience supporting a retail/E-commerce account in the BPO space
• Familiarity with Gorgias, Shopify, and Netsuite
• Above-average English written and verbal communication skills