Team Manager - CASS & Salesforce Applications

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and its a joyful one.

We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Hondas, we want you to join our team to Bring the Future!

Job Purpose

The CASS Team Manager is a Software Developer Lead position. It is responsible to lead multiple software development teams who work on various new software development and support initiatives for captive finance applications.
This role operates at a Strategic level in collaboration with AHFC and HCFIs business executives and IT senior leadership. The responsibility of the manager is to provide guidance and partnership with the Servicing Business area for Projects, Enhancements, and Support.
The role provides day-to-day operational support for Production releases, Production stability and performance of the Servicing systems that support the AHFC & HCFI business units. In addition, the team Manager also is deeply involved with AHFC & HCFI Project initiatives. The key Business Area focal points are; CASS Servicing, DCJ/Customer Experience, Call Center Operations, support for AHFC/HCFI Field Operations and AHFC/HCFI Corp Accounting.
The Team Manager will mentor and coach their direct reports and serve as the escalation point for issues that need to be resolved. The Team Manager will ensure that projects are successfully completed, and operational objectives and goals are met. It is the responsibility of the Team Manager to ensure that the resource allocation aligns with Unit Manager expectations and that resource leveling is properly adjusted throughout the organization to enable the meeting and exceeding of all milestones and objectives. The Team Manager may work on cross-company initiatives and will find themselves assisting in other non-IT AHM-IT initiatives from time to time. In addition, the Team Manager will work with AHFC and HCFI Business Management, vendors & partners to identify opportunities for business innovation and technology improvements. The Team Manager will ensure that the right people with the right skillset and areas of responsibility are organized appropriately. The Team Manager will work together with the team to serve as role models for AHM IT teamwork. The Team Manager will support business operations and initiatives to contribute to the bottom line. The Team Manager will assist and contribute to the budgetary processes within the Department and Division to ensure budgets are adhered to and allocated correctly as per ki planning. The Team Manager will conduct initial and final interviews of potential candidates to join the team and also provide assistance with any vendor/third-party agreements and negotiations. The Team Manager will work as a Solutions Architect on multiple projects leading the technical workstream and partner with Architecture Review Board to obtain design approvals. The Team Manager will build vision, technology roadmaps, and other planning artifacts for the Captive Finance IT division.

Key Accountabilities

Lead the captive finance servicing software development teams providing AHFC and HCFI with solutions to support their business needs. Work together with Unit Manager to provide strategic input for the direction and vision of the unit, AHM IT, the Department and the Division.
Build NA relationships and network to achieve trust and credibility, by discovering and meeting the needs of internal and external customers. Use persuasion and influence to achieve maximum results with North America IT goals.
Build and maintain high performing IT teams by fostering associate development and long-term capability by teaching, coaching and mentoring, integrated with consistent and effective individual performance Management. Ensure Team is motivated, engaged and inspired to achieve goals and objectives.
Achieve the project goals for the Captive Finance Applications (CFA) Department as approved annually: including schedule, budget and quality commitments
Improves project management within AHM IT, AHFC & HCFI and builds systems, processes and policies to improve the efficiency of AHFC and HCFI. This includes managing AMS vendors and identifying new areas where efficiencies and scale can be achieved. The Manager oversees a wide variety of critical functions to ensure stable business operations. This position also prepares and manages finances for the Unit (budgets, forecasts & actuals) while minimizing any variance between budget & actuals.
Design technical solutions and provide technical architecture oversight. Conduct code review. Leader for solution and business architecture. Provide direction and oversight of design, methodologies, tooling, partnerships, and support models. Perform modelling, gap analysis, and craft architecture artifacts, such as context diagrams, data flow diagrams, and business capability roadmaps. Work with Architecture Review Board to obtain project design approvals. Lead the technical workstream in critical AHFC/HCFI projects. Build vision, technology roadmaps, and other planning artifacts.

Workstyle

Hybrid
#LI-Hybrid

Qualifications, Experience, and Skills

Minimum Educational Qualifications
Bachelors Degree (IS / IT, Comp Sc or similar) and/or equivalent work experience.
Minimum Experience
8 to 10 Years IT (at least 5 in Financial Services)
5 to 10 Years of Servicing Applications with captive finance experience
5 to 7 Years of Supervision
5 to 7 Years of Project Management
Other Job-Specific Skills
10 to 15 Years IT (at least 7 in Financial Services)
5 to 10 Years of Management
10 years of combined IT or PM related work from within IT or IT related sales function
10+ years of experience leading multiple software development teams (.NET, SQL, Salesforce, IBM MQ, ETL, App Connect Enterprise ACE, etc.)
8 years of experience in Sales or Captive Finance roles from IT or non-IT background
8+ years of Project Management experience with a successful track record as a leader of large-scale, complex projects
Experience in designing solutions and providing technical architecture oversight.
Experience in designing solutions and providing technical architecture oversight.
Experience as a leader for solution and business architecture, provide direction and oversight of design, methodologies, tooling, partnerships, and support models.
Experience in performing modeling, gap analysis, and crafting architecture artifacts, such as context diagrams, data flow diagrams, business capability roadmaps.
Experience in working with Architecture Review Board
Experience in leading the technical workstream for critical projects in captive finance area.
Experience in building 5-year visions and 3-year technology roadmaps and other planning artifacts.
Experience in hands-on coding, code, and design review in .NET, Salesforce, SQL, ET, IBM MQ, and IBM ACE.
Project Management (PMP) certification or equivalent experience preferred
Program Management (PgMP) certification or equivalent experience preferred
Experience with executing projects using Agile processes
Expert-level knowledge of project and change management and associated methodologies, techniques, processes, and approaches (e.g. Project and Portfolio Management Methodology

PPM)
Budget, cost, and profitability management skills
Knowledge of resource management tools
Credibility as a senior-level project leader
Ability to juggle multiple goals and deadlines in the context of the big picture
Ability to mentor, coach, and effectively transfer expertise to others
Ability to build a strong network and relationships at executive levels with technology and solutions, customers, and vendor groups.

Benefits and Total Rewards

Total Rewards:
Competitive base salary.
Manager Vehicle Lease Program
Annual Bonus
Industry-leading Benefit Plans (Medical, Dental, Vision)
Paid time off, including vacation, paid holidays, sick time, and personal days
401(K) Plan with company match + additional contribution
Career Growth:
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs
Additional Offerings:
Well-being program
Annual lifestyle bonus: $ 1K
Community service and engagement programs
Product programs
Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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