Team Manager, Dealer Applications - Operations

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and its a joyful one.

We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Hondas, we want you to join our team to Bring the Future!

Job Purpose

The Dealer Applications Unit under Consumer, Dealer, and Owners Experience Department of American Honda Motor is seeking a highly-motivated, experienced Team Manager who will lead the project team in alignment with the department, divisional, and business unit objectives.
Reporting to the Dealer Applications Unit Lead, this role will be responsible for the day to day operation of the Dealer Interactive Network and FieldLink portals.
The role includes operational management, Security oversight, release management, user management, and system governance. The candidate must exhibit drive, thought leadership, and have very strong problem-solving and organizational capabilities to lead the delivery of complex technology solutions. This includes understanding business and technical aspects of the system and navigating a highly complex multi-organization ecosystem.

Key Accountabilities

Responsible for portfolio management of the iN and FieldLink portals supporting Dealers, Distributers and AHM business Associates. This includes managing system and security upgrades, infrastructure refreshes, enhancements, and bug updates.
Manage the production of analytics and reporting for system health of the portals.
Actively engage with infrastructure hosting and info sec teams to lead and mitigate cyber risks.
Serve as the lead for production support and application maintenance for the Unit, including incident and problem management.
Ensure the unit implements all IT compliance standards within agreed timeframes.
Responsible for ensuring that the unit adhere to Honda IT policies such as Security, PII and SOX, including responding to audit requests.
Ensure partnership and collaboration with various cross-functional teams like product management, process, project management, infrastructure, operations, and business teams.
Gather and maintain an in-depth knowledge of the companys strategic business plans and provide consulting expertise, direction, and assistance to the Dealer Apps team.
Gain in-depth knowledge of companys existing IT architecture/infrastructure, and technology portfolio.

Qualifications, Experience, and Skills

Bachelors degree in computer science or information systems or computer engineering, system analysis, or a related field, or equivalent work experience
Minimum 5 years of recent experience in IT Portfolio Management, System and Data Security, Applications Security and Compliance and Administration
SOX and PII experience preferred
Management, Coaching and Leadership experience is preferred; success working with and responding to Audit, Regulatory, and/or Review teams, and effective negotiating, moderating, and influencing skills
Ability to prioritize issues and deliver high quality, timely results; excellent Service Management skills with ability to effectively interact with individuals at all levels of responsibility and authority
Expert in conceptualizing, writing, and diagramming cross-functional IT technical and business processes, and workflows both individually and with a team and implementing them
Excellent written and verbal communication skills are essential
Must have strong leadership, analytical skills, process orientation skills.
Experience performing root cause analysis and formulating counter measures.
Experience with Microsoft Windows and Unix / Linux Operating Systems, Microsoft Office, and/or similar products, macros, scripts, and queries
In-depth experience of existing B2D and B2B Web Hosting environment
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Experience delivering Customer Facing Enterprise Digital programs involving numerous external vendors and internal teams is a plus.
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Ability to lead and influence at all levels, without direct authority.
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Ability to manage ambiguity in a rapidly changing and high-paced environment.
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Ability to coach and mentor team and organization on Agile practices.
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Possess strong problem solving, communication, and interpersonal skills.
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Enable continuous improvement through data-driven decisions and observation.
Nice to haves:
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Automotive industry background, business acumen & understanding of OEM- Dealer eco-system is a plus.
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Knowledge of networking is preferred
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Experience in enterprise Agile transformations is a plus
#LI-BEV
#LI-Hybrid

Workstyle

Hybrid
At least 2 days per workweek, at the Torrance, CA office

Benefits and Total Rewards

Total Rewards:
Competitive base salary.
Manager Vehicle Lease Program
Annual Bonus
Industry-leading Benefit Plans (Medical, Dental, Vision)
Paid time off, including vacation, paid holidays, sick time, and personal days
401(K) Plan with company match + additional contribution
Career Growth:
Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs
Additional Offerings:
Well-being program
Community service and engagement programs
Product programs
Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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