Team Member

Baskin Robbins – Crew Member Job Description

Location: Oxnard, CA

Pay: $20/hr

Schedule: [Part-time/Full-time]

About the Role:

We’re looking for a friendly, reliable, and customer-focused Crew Member to join our team at Baskin Robbins! You’ll play a key role in creating a fun and positive experience for every guest.

Key Responsibilities:

• Provide excellent customer service with a smile
• Upsell products and promotions to increase sales
• Professionally handle and de-escalate customer complaints
• Operate the POS system and handle cash/credit transactions accurately
• Maintain a clean and welcoming store environment
• Assist with restocking, prepping, and general store duties

Qualifications:

• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Comfortable upselling and resolving customer concerns
• Must be reliable and able to work in a fast-paced environment
• Bilingual (English/Spanish) is a plus!
• Must be at least 18+

Why Join Us?

• Fun, team-oriented environment
• Flexible scheduling
• Employee discounts
• Growth opportunities

Work schedule

• Weekend availability

Supplemental pay

• Tips

Benefits

• Employee discount