Job Description - Team Member

As a Team Member, you'll prioritize hospitality by delivering excellent guest service, correctly and efficiently assist guests with their orders, prepare products, contribute on a hard-working team by executing key processes, and help create a positive experience for every guest.

RESPONSIBILITIES

Hospitality

  • Contributes to a culture of hospitality by building genuine connections with both guests and teammates every shift.
  • Greets, engages, and connects with guests to create a positive and memorable experience
  • Actively learns the menu and ingredients to confidently recommend the right items and E&E options to meet each guest’s needs.
  • Demonstrates a true “guest comes first” mindset when engaging with guests, answering questions, and adhering to product standards.

 

Contributes to Results

  • Consistently follows key processes and operational standards to deliver brand excellence on every shift.
  • Takes ownership of doing things the right way and holds themselves accountable for great performance.
  • Follows direction from shift leaders and asks questions to ensure tasks and processes are completed correctly.
  • Supports cost control by helping manage product usage and staying focused and productive to optimize labor.
  • Contributes to a winning team culture by modeling an “I’m the hardest worker in the room” attitude.

Self-Development & Self-Management

  • Is excited to learn, grow, and develop new skills.
  • Welcomes recognition, coaching, and constructive feedback—and uses it as motivation to improve.
  • Demonstrates reliability by managing time responsibly, requesting time off in advance through the scheduling app, and minimizing last-minute changes.
  • Arrives on time, ready to bring energy, teamwork, and a positive attitude to every shift.

Work schedule

  • Weekend availability
  • Monday to Friday
  • Day shift
  • Night shift

Supplemental pay

  • Tips
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