Team Success Coordinator

Summary of Position: 

The Team Success Coordinator is responsible for the systems, processes, and execution that support the health, development, and experience of the Faith Family Church staff team .

This role ensures that every stage of the staff lifecycle—from recruiting to onboarding to development—is executed with excellence, consistency, and care. The Team Success Coordinator plays a key role in building a healthy staff culture by maintaining strong systems, clear communication, and people-centered processes.

This role is focused on helping staff thrive, ensuring leaders are supported, and creating an environment where team members can grow and succeed.

Areas of Responsibility

1. Staff Lifecycle & Hiring Systems


2. Onboarding & Staff Development Processes


3. Staff Experience & Team Care


4. Administrative Dream Team Leadership


5. Systems, Processes & Organizational Support

1. Staff Lifecycle & Hiring Systems

• Oversee recruiting and hiring workflows:
  
  
  
  • Manage job postings (BambooHR and approved platforms)
  
  
  • Coordinate interview scheduling and candidate communication
  
  
  • Assist with offer documentation and hiring approvals
  
  
  
  


• Ensure a clear, efficient, and positive hiring experience for candidates and leaders


• Maintain accurate staff records and documentation within BambooHR
  
  

2. Onboarding & Staff Development

• Lead onboarding processes for all new staff:
  
  
  
  • Ensure a consistent, welcoming, and structured onboarding experience
  
  
  • Coordinate onboarding schedules, materials, and communication
  
  
  
  


• Manage staff development rhythms:
  
  
  
  • 30-day, 90-day, quarterly, and annual reviews
  
  
  • Track completion and follow up with leaders
  
  
  • Provide reporting and visibility to leadership
  
  
  
  


• Support leaders in executing consistent development practices across departments
  
  

3. Staff Experience & Team Care

• Help create a healthy, engaging, and people-first staff culture


• Ensure staff feel supported through clear communication and accessible processes


• Assist in administration of staff benefits as applicable:
  
  
  
  • Enrollment coordination
  
  
  • Communication with providers
  
  
  • Record management
  
  
  
  


• Support implementation of staff policies and procedures that promote clarity and consistency
  
  

4. Administrative Dream Team Leadership

• Recruit, train, and lead the Administrative Dream Team


• Oversee workflows such as:
  
  
  
  • Administrative support tasks
  
  
  • Staff-related projects
  
  
  • General organizational support
  
  
  • Office receptionist coverage
  
  
  
  


• Ensure Dream Team members are:
  
  
  
  • Equipped
  
  
  • Supported
  
  
  • Operating with excellence and confidentiality
  
  
  
  


• Build a culture of ownership, reliability, and servant leadership
  
  

5. Systems, Processes & Organizational Support

• Maintain and improve staff-related systems and workflows


• Assist in developing and documenting:
  
  
  
  • Policies
  
  
  • Procedures
  
  
  • Standard operating processes
  
  
  
  


• Ensure organizational clarity through:
  
  
  
  • Accurate and up to date documentation
  
  
  • Clear communication
  
  
  • Consistent execution
  
  
  
  


• Serve as a systems-oriented support resource to leaders across departments


• All other duties as needed to best support organizational success

As our team and organization grow, there are always new challenges and opportunities in creating a system of care that helps our values be expressed in everything we do.