Team Support Assistant

Job Title:  Team Support Assistant

Department Name:  Public Defender

Starting Rate:  17.23/hour

Job Description (Essential Functions and Responsibilities) 

Dauphin County Public Defenders Office is currently accepting applications for the full-time position of Team Support Assistant.  The employee in this role is responsible for performing the following essential functions listed below: 

Front Desk Coverage:  answer and direct incoming calls; assist and verify, review completeness of intake application to determine eligibility.  Identify case participants for case conflict review; Identify and resolve any issues or discrepancies with client application; Assist clients in determining court dates and assigned attorney.

Administrative Support:  Assist with tracking and reporting investigation assignments by organizing and maintaining accurate records; Organize inmate clothing by maintaining inventory; pulling necessary items as needed and delivering clothing to courthouse; Retrieve and return case files from off-site archives; obtain and gather necessary documentation from county/state agencies; prepare letters, entries of appearance and subpoenas; Utilize LegalEdge (case tracking system); record necessary information in the electronic record, including but not limited to the attorney of record, docket numbers, addresses, telephone numbers, etc.; Utilize PAC File by uploading documents to the courts' electronic filing system; Scan, shred, copy and fax as necessary

SUPERVISION RECEIVED:

1. Receives regular supervision from the Deputy Administrator.

SUPERVISION GIVEN:

1. None.

WORKING CONDITIONS:

1. Works indoors in adequate workspace with adequate temperatures, ventilation and lighting.
2. Works with average indoor exposure to noise and stress, but subject to frequent disruptions.
3. Normal indoor exposure to dust/dirt.

PHYSICAL/MENTAL CONDITIONS:

1. Must be able to retrieve, move and stow manual files.
2. Must be able to sit for long periods throughout the workday, with intermittent periods of standing and walking and occasional periods of bending, twisting, carrying, pushing, pulling, stooping, and reaching as necessary to carry out job duties.
3. Dexterity requirements range from coordinated movements of fingers/hands for computer to simple movements of feet/legs/torso as necessary to carry out job duties.
4. Sedentary work, with occasional lifting/carrying of objects with a maximum weight of fifteen (15) pounds.
5. Must be able to move frequently throughout the workday as needed to carry out essential job duties.
6. Must be able to pay close attention to detail and concentrate on work.
7. Must be able to multitask and prioritize workload and meet strict deadlines.
8. Must be able to work as part of a team as well as individually.
9. Must be able to view, listen to, and relay sensitive information that may, at times, be graphic.
10. Must be able to cope with the physical and mental stress of the position.
11. Must demonstrate emotional stability.

QUALIFICATIONS 

A.EDUCATION/TRAINING:

 High School Diploma or GED; supplemented by college level course work or vocational training in criminal justice.

 B.WORK EXPERIENCE:

Work experience in a law office or court system with knowledge of legal terminology.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

1. Must be able to speak and understand the English language and to follow oral and written instructions.
2. Must be able to pay close attention to details, prioritize, multitask and concentrate on work.
3. Must possess effective oral and written communication skills.
4. Must possess initiative· and problem-solving skills.
5. Must possess ability to function independently, have flexibility and personal integrity and the ability to work effectively with clients, coworkers, and others.
6. Must possess the technical knowledge of operating personal computers.
7. Must possess knowledge of application of legal principles to individual cases and problems.
8. Must possess ability to handle individuals with different levels of mental ability.

 This is a union position. The starting hourly rate is $17.23/$35,838 annually.

Please note: Having a prior conviction does not automatically disqualify you from employment. Each situation will be reviewed individually, considering the nature of the offense, its relevance to the position, and the time elapsed since the conviction.

Dauphin County is an equal opportunity employer and is committed to an inclusive workplace free of discrimination and harassment. Dauphin County prohibits discrimination and harassment of any type and affords equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.