TECH ASSISTANT LEAD

Description

Job Title

Tech Assistant Lead/Trainer

Reports to

Department Manager

Status

Full Time/Non-Exempt 

TECH ASSISTANT LEAD Position Summary

Be committed in providing excellent service and compassion in preparing patients for their medical imaging. Work as a team with all SMIL staff to ensure that all modalities stay on time by performing the following duties with speed and accuracy. Responsible for initial Tech Assistant training and ongoing training for all members of the Tech Assistant team. 

TECH ASSISTANT LEAD Essential Duties and Responsibilities

In addition to the role of a Tech Assistant the Lead/Trainer duties include:

• Lead by setting a good example.
• Responsible for training all new Tech Assistant on Fuji, department workflow, SMIL homepage etc.
• Assist with coordinating training schedules with new hires and other training demands of the department.
• Provides on the job coaching, mentoring and support to new trainees, including knowledge of new material in a rapidly changing environment.
• Able to trouble shoot and work on a solution in a timely manner.
• Maintains composure in difficult situations that may involve trainees, patients, radiologist and co-workers.
• Assist any department with questions pertaining to Tech Assistant workflow.
• Create an inspiring team environment with open and respectful communications.
• Provide feedback for 60 day evaluations and coaching sessions. 
• Being available to team members to address questions and/or concerns when a Tech Assistant Supervisor in not on site.
• Other duties may be assigned.

TECH ASSISTANT LEAD Specific Job Knowledge, Skill, and Ability

• Problem Solving - Collect and research data. Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in-group problem solving situations. Ability to multi task.
• Customer Service - Manages difficult or emotional patient and referring physician situations; responds promptly to patient and referring physician needs. Follows through on commitments.
• Interpersonal skills - Focuses on solving conflict, not blaming; Accepts responsibility for own actions; Uses time efficiently. Listens to others without interrupting; keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication and Language Skills - Approaches others in a tactful manner. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification and responds well to questions. Writes clearly and able to read and interpret written information.
• Teamwork - Contributes and supports to building a positive team spirit. Supports everyone's efforts to succeed. Asks for and offers help when needed.
• Professionalism - Treats people with respect and consideration regardless of their status or position. Keeps commitments and upholds organizational values. Follows policies and procedures. Maintains confidentiality. Demonstrate accuracy, thoroughness and follows instructions. Uses equipment and materials properly. 
• Attendance - Is consistently at work and on time. Must be flexible to work at multiple locations and work varied shifts.

Among the many benefits of a career with Southwest Medical Imaging, are the following:

• Medical, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high-deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability 
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays 
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary

Requirements

Education and Experience

• High school diploma or equivalent
• Prior experience in a medical office; Radiology preferred
• Training experience a plus

Basic computer Skills required

• 2+ years Phlebotomy experience required; IV skills a plus
• Certificates, Licenses, Registrations
• CPR certification
• MA certification a plus

Physical Requirements

While performing the duties of this job, the employee is occasionally required to sit and regularly required to stand and walk for long periods of time. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, stoop, kneel, talk and hear. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.