Tech II

DUTIES AND RESPONSIBILITIES:

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling and networking hardware and software products.


• Basic understanding of servers, including file, print and backup servers and their associated operating systems and software.


• Receive and respond to incoming calls, pages, and Samanage ticketing system within 4-hour response time.


• Perform on-site analysis, diagnosis.


• Adhere to procedures or logging, reporting, using Samanage Ticketing system.


• Will keep the I.T. Manager informed of any, and all issues that may occur.


• Practice and always maintain confidentiality.


• Attend all mandatory meetings.


• All other duties assigned.

POSITION REQUIREMENTS:

• Computer Science Degree or 3 years work experience.


• Working technical knowledge of network and PC Operating systems, including Windows XP, Windows 7, Windows 10 Microsoft Server Systems.


• Extensive application and support experience with Microsoft Office 2003-2016.


• Working technical knowledge of current computer hardware, protocols, and standards.


• Understanding of the organization’s goals and objectives.


• Strong written and oral communication skills.


• Self-motivated and directed.

REQUIREMENTS:

• Must have a High School Diploma or GED.


• Adjust to a flexible schedule and be reliable.


• Must be available 24/7


• Must be able to multi-task.


• Required to stand for long periods of time.


• Must be able to walk and stand for long periods of time (up to 8 hours).


• Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends.


• Must be 18 at time of hire.


• Must be able to demonstrate their US work authorization during the employment verification process.


• Must be able to pass a background investigation.


• Must be able to pass a pre-employment Drug Test.


• Must have a valid Wyoming Driver’s License.


• Must be able to obtain and maintain a Gaming License.

Employee Benefits:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.


• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.


• Retirement plan with a 4% match, must complete 90-day probation period.


• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.


• Employer Paid Basic Life Insurance


• Employer Paid Short Term Disability


• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries  follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.